Faith Nyabande
Business Administrator
Summary
Organized and dedicated Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administration Assistant
SEVEN SPRINGS HUB
2 2023 - Current
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Promptly respond and address queries (email/calls) raised to the Administration email group and office line, on a frontline level
- Participate in the renewal and evaluation of all contracts relating to provision of administrative services
- Maintaining an updated record of all case management services offered on medical travel clients, training proposals, training clients, recruitment and intern students
- Facilitate all travel logistics for staff by working with the stipulated travel agencies and other related contracted service providers, whilst ensuring cost savings for the company
- Facilitate the on boarding of students into a cohort
- Reviewing and consolidating accurate admin operational reports and schedules for decision making
- Ensuring regular maintenance and timely identified repairs of office equipment
- Execute timely monthly utility payments
- Develop and deploy marketing media strategy for the organization
- Event planning for a secondary company
- Membership data entry and maintenance for a secondary company
- Increased members satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Developed and updated spreadsheets and databases to track, analyze, and report on association membership
Administration/Procurement Assistant
HAGON RESTAURANT
06.2021 - 04.2022
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Hiring and maintaining staff data
- Maintaining and updating the assets register
- Supervising the cleaning and maintenance of the restaurants environment
- Tending to customer needs both on phone and face to face
- Maintenance and servicing of all the company facilities and equipment
- Preparing the payroll
- Budgeting and purchasing of all consumables for the restaurant
- Store keeping, stock take and reconciliation
- Handling daily requisitions
- Coordinating Security Company and ensuring the alarm systems are fully functional.
Administration
EVEXIA TREATMENT AND RECOVERY CENTRE
01.2021 - 05.2021
- Streamlined medication administration processes for increased efficiency and accuracy.
- Reduced medication errors by implementing proper medication administration procedures and thorough documentation.
- Maintained accurate records of patient treatments, progress notes, medication administration histories.
- Streamlined plan administration processes by implementing efficient recordkeeping and tracking systems.
- Trained new employees on parts administration procedures, increasing overall department productivity.
- Purchasing of items required in the institution
- Petty cash, patient bills and bank reconciliation
- Ensuring that the institution is cleaned well and on time
- Ensured proper custody of documents both for patients and company.
- Ensured timely payment of organization utilities.
- Receiving and attending to clients.
- Handled office administration and logistics.
Customer Relations Representative
AMICA SAVINGS AND CREDIT
03.2017 - 01.2019
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Responded to customer requests for products, services, and company information.
- Ensure all visitors are assisted promptly and professionally
- Responding to customer queries, face to face, on phone and on email
- Typing and dispatching of various letters
- Filing and maintaining client records
- Process deposits, withdrawals and other banking transactions for a high volume of customers
- Sell or redeem savings bonds and other financial instruments
- Perform account maintenance for members
- Open and close accounts as required for members
Education
Diploma in Business Management (Procurement) -
Murang'a University of Technology
Murang'a, Murang'a District, Kenya 04.2001 -
High School Diploma -
Bethlehem Senior School
Ruiru, Kiambu District, Kenya 04.2001 -
Skills
Office Administration
Client Engagement
Communication skills
Computer application skills
Analytical skills
Accounting Skills
Marketing Skills
Meeting Coordination
Supply Replenishment
Workflow Coordination
Telephone reception
Office Management
Report Generation
Mail handling
File Organization
References
- Hannah Wanjiku, Kenya Revenue Authority, hannahake@yahoo.com, 0722 628 521
- Dr. Margaret Njoroge, Evexia Treatment Centre, evexiatreatment2020@gmail.com, 0722 310 213
- Effie Kagendo, Care Manager Association of Kenya, ekagendo@gmail.com, 0722 812 218
Languages
Swahili
Native language
English
Proficient
C2
Interests
Career Development
Event Planning
Administration
Hobbies
Traveling
Reading
Singing
Timeline
Administration/Procurement Assistant
HAGON RESTAURANT
06.2021 - 04.2022
Administration
EVEXIA TREATMENT AND RECOVERY CENTRE
01.2021 - 05.2021
Customer Relations Representative
AMICA SAVINGS AND CREDIT
03.2017 - 01.2019
Diploma in Business Management (Procurement) -
Murang'a University of Technology
04.2001 -
High School Diploma -
Bethlehem Senior School
04.2001 -
Administration Assistant
SEVEN SPRINGS HUB
2 2023 - Current