Faith Nyabande
Business Administrator
Summary
Organized and dedicated Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administration Assistant
SEVEN SPRINGS HUB
2 2023 - Current
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Promptly respond and address queries (email/calls) raised to the Administration email group and office line, on a frontline level
- Participate in the renewal and evaluation of all contracts relating to provision of administrative services
- Maintaining an updated record of all case management services offered on medical travel clients, training proposals, training clients, recruitment and intern students
- Facilitate all travel logistics for staff by working with the stipulated travel agencies and other related contracted service providers, whilst ensuring cost savings for the company
- Facilitate the on boarding of students into a cohort
- Reviewing and consolidating accurate admin operational reports and schedules for decision making
- Ensuring regular maintenance and timely identified repairs of office equipment
- Execute timely monthly utility payments
- Develop and deploy marketing media strategy for the organization
- Event planning for a secondary company
- Membership data entry and maintenance for a secondary company
- Increased members satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Developed and updated spreadsheets and databases to track, analyze, and report on association membership
Administration/Procurement Assistant
HAGON RESTAURANT
06.2021 - 04.2022
- Facilitated timely delivery of goods by closely monitoring orders and addressing any delays or discrepancies promptly.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Hiring and maintaining staff data
- Maintaining and updating the assets register
- Supervising the cleaning and maintenance of the restaurants environment
- Tending to customer needs both on phone and face to face
- Maintenance and servicing of all the company facilities and equipment
- Preparing the payroll
- Budgeting and purchasing of all consumables for the restaurant
- Store keeping, stock take and reconciliation
- Handling daily requisitions
- Coordinating Security Company and ensuring the alarm systems are fully functional.
Administration
EVEXIA TREATMENT AND RECOVERY CENTRE
01.2021 - 05.2021
- Streamlined medication administration processes for increased efficiency and accuracy.
- Reduced medication errors by implementing proper medication administration procedures and thorough documentation.
- Maintained accurate records of patient treatments, progress notes, medication administration histories.
- Streamlined plan administration processes by implementing efficient recordkeeping and tracking systems.
- Trained new employees on parts administration procedures, increasing overall department productivity.
- Purchasing of items required in the institution
- Petty cash, patient bills and bank reconciliation
- Ensuring that the institution is cleaned well and on time
- Ensured proper custody of documents both for patients and company.
- Ensured timely payment of organization utilities.
- Receiving and attending to clients.
- Handled office administration and logistics.
Customer Relations Representative
AMICA SAVINGS AND CREDIT
03.2017 - 01.2019
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Responded to customer requests for products, services, and company information.
- Ensure all visitors are assisted promptly and professionally
- Responding to customer queries, face to face, on phone and on email
- Typing and dispatching of various letters
- Filing and maintaining client records
- Process deposits, withdrawals and other banking transactions for a high volume of customers
- Sell or redeem savings bonds and other financial instruments
- Perform account maintenance for members
- Open and close accounts as required for members
Education
Diploma in Business Management (Procurement) -
Murang'a University of Technology
Murang'a, Murang'a District, Kenya 04.2001 -
High School Diploma -
Bethlehem Senior School
Ruiru, Kiambu District, Kenya 04.2001 -
Skills
Office Administration
References
- Hannah Wanjiku, Kenya Revenue Authority, hannahake@yahoo.com, 0722 628 521
- Dr. Margaret Njoroge, Evexia Treatment Centre, evexiatreatment2020@gmail.com, 0722 310 213
- Effie Kagendo, Care Manager Association of Kenya, ekagendo@gmail.com, 0722 812 218
Languages
Swahili
Native language
English
Proficient
C2
Interests
Career Development
Event Planning
Administration
Hobbies
Traveling
Reading
Singing
Timeline
Administration/Procurement Assistant
HAGON RESTAURANT
06.2021 - 04.2022
Administration
EVEXIA TREATMENT AND RECOVERY CENTRE
01.2021 - 05.2021
Customer Relations Representative
AMICA SAVINGS AND CREDIT
03.2017 - 01.2019
Diploma in Business Management (Procurement) -
Murang'a University of Technology
04.2001 -
High School Diploma -
Bethlehem Senior School
04.2001 -
Administration Assistant
SEVEN SPRINGS HUB
2 2023 - Current
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