Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Faith Njeri Njoroge

Nairobi

Summary

Dynamic sales and commercial leader with over 14 years of experience driving growth in the telecom, satellite, and ICT sectors across Africa. Expertise in managing enterprise, public sector, and wholesale/carrier businesses, with a proven track record of overseeing high-value accounts and regional portfolios in East, Central, and Southern Africa. Exceptional ability to cultivate trusted client relationships, lead high-performing teams, unlock new market opportunities, and develop commercial strategies that ensure sustainable revenue growth. Recognized for cross-functional leadership skills, strong engagement with mobile network operators (MNOs), and a collaborative approach that emphasizes execution and results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

GM – Sales

iSAT Africa Ltd
10.2024 - Current
  • Lead iSAT’s commercial strategy in Kenya, overseeing MRR growth, strategic partnerships, and client portfolio performance.
  • Delivered 20% YoY MRR growth across key accounts and minimized churn through structured retention plans.
  • Strengthened engagement with Tier-1 MNOs and expanded footprint in the public sector.
  • Mentored and coached the sales team to consistently exceed quarterly revenue and pipeline conversion targets.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Country Manager (Kenya)

iSAT Africa Ltd
01.2023 - 09.2024
  • Oversaw full commercial and operational responsibility for the Kenya entity, ensuring profitability and regulatory compliance.
  • Successfully transitioned the team to an independent office setup, securing new suppliers and reshaping internal culture.
  • Led market expansion and performance alignment across sales, CRM, and collections.
  • Recruited, trained, and coached 5-member team to support company growth.
  • Negotiated with service providers and vendors to improve margins, saving $35000 annually.

Head of CRM (Regional)

iSAT Africa Ltd
04.2022 - 09.2024
  • Managed customer lifecycle across Kenya, UAE, Zambia, Tanzania, DRC, and South Sudan.
  • Led contract renewals, upselling, collections, and customer strategy to drive account retention and MRR growth.
  • Coordinated with cross-functional teams to ensure SLA adherence and timely revenue recognition.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 20% increase in sales.
  • Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision-making.
  • Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed customized reports for improved sales forecasting and accurate performance tracking.

Account Manager – Public Sector & NGOs

Safaricom PLC
03.2019 - 04.2022
  • Managed a public sector portfolio generating over $2M in annual revenue, with $698,000 in new wins within one financial year.
  • Acquired four new strategic accounts; proactively engaged stakeholders to secure early budget commitments.
  • Maintained an 80%+ account retention rate, including accounts re-won through public tenders.
  • Consistently met or exceeded quarterly sales KPIs, including solution adoption, upsell, and cross-sell metrics.

Global Account Manager

Wananachi Telecom Ltd
01.2018 - 12.2018
  • Managed global accounts to maximize partnership value and cross-country alignment.
  • Oversaw CRM and collections in Kenya and Malawi, achieving 40% growth in recovery targets.
  • Led contract, vendor, and SLA management; organized cross-regional client workshops.
  • Enhanced global account management by implementing effective communication and negotiation strategies.
  • Increased customer satisfaction through timely resolution of issues and proactive relationship building.
  • Expanded the company's international presence by identifying new market opportunities and targeting high-potential accounts.
  • Contributed to product development initiatives by gathering customer feedback on existing offerings as well as emerging industry trends, helping inform future enhancements or new solutions launches.

Account Manager – Carrier/Wholesale

Wananachi Telecom Ltd
07.2015 - 12.2017
  • Managed wholesale and carrier accounts across Africa; maintained near-zero churn.
  • Personally recovered $90,000 in outstanding debt from a distressed client, avoiding legal action.
  • Built strategic regional relationships and implemented market-sensitive selling strategies.

Key Account Manager

Internet Solutions (Dimension Data)
06.2010 - 06.2015
  • Acquired and managed key enterprise accounts, proactively delivering tailored ICT solutions.
  • Recognized as Key Account Manager of the Year multiple times for revenue growth and retention.
  • Led marketing campaigns, cross-functional delivery alignment, and debt management.
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problem-solving.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.

Education

Executive MBA - Business Strategy, Innovation & Global Management

Valar Institute
Washington DC-United States
01.2026

Bachelor of Commerce - Marketing Major

Catholic University of Eastern Africa
Nairobi , Kenya
01.2010

Kenya Certificate of Secondary Education -

The Kenya High School
Nairobi , Kenya
01.2005

Skills

  • Team Management & Coaching
  • Strategic Sales Planning & Execution
  • Carrier/Wholesale & Enterprise Sales
  • Public Sector Procurement & B2G Strategy
  • Market Intelligence & Business Analysis
  • Budgeting & Financial Oversight
  • MNO Partnership Development
  • CRM Tools: MS Dynamics, Salesforce
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Effective leader

Certification

  • Consultative Selling
  • AWS Cloud Economics | AWS Business Professional
  • CRM & Customer Relationship Excellence
  • NSE Institute: Cybersecurity Threat Landscape
  • LinkedIn Learning: Selling to Government
  • Financial Literacy & Personal Productivity

Core Competencies

Sales Leadership | Key Account Management | Public Sector & MNO Engagement | Regional Strategy | Revenue Growth | CRM & Retention | Wholesale/Carrier Business | Financial Planning | Team Coaching

Timeline

GM – Sales

iSAT Africa Ltd
10.2024 - Current

Country Manager (Kenya)

iSAT Africa Ltd
01.2023 - 09.2024

Head of CRM (Regional)

iSAT Africa Ltd
04.2022 - 09.2024

Account Manager – Public Sector & NGOs

Safaricom PLC
03.2019 - 04.2022

Global Account Manager

Wananachi Telecom Ltd
01.2018 - 12.2018

Account Manager – Carrier/Wholesale

Wananachi Telecom Ltd
07.2015 - 12.2017

Key Account Manager

Internet Solutions (Dimension Data)
06.2010 - 06.2015

Executive MBA - Business Strategy, Innovation & Global Management

Valar Institute

Bachelor of Commerce - Marketing Major

Catholic University of Eastern Africa

Kenya Certificate of Secondary Education -

The Kenya High School

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Faith Njeri Njoroge