Faith Nguzo
Mombasa, Mombasa District
Summary
Dynamic and adaptable waitress with a proven track record at Mada Hotels, excelling in guest satisfaction and conflict resolution. Known for maintaining a clean dining environment and providing attentive service, I effectively manage orders and foster teamwork, ensuring a seamless dining experience. Committed to enhancing customer experiences through active listening and personalized recommendations. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Waitress
Mada Hotels
05.2024 - 11.2024
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Sales and Marketing
The Noble House Trading Company
Kilifi
01.2024 - 04.2025
- Conducted in-depth market analysis to identify trends and emerging opportunities, translating findings into actionable insights that informed sales and marketing strategies.
- Collaborated with sales and marketing teams to develop effective ad campaigns for increased revenue.
- Collaborated with sales and marketing teams to refine target customer profiles based on rigorous segmentation analysis.
- Increased revenue through effective collaboration with sales and marketing teams.
Education
Certificate - Hospitality And Tourism Management
Mombasa Aviation Training Institute
Mombasa03.2026
Skills
- Conflict and Complaint Resolution
- Warm and Friendly
- Accuracy and efficiency
- Guest satisfaction
- Table Monitoring and Turnover
- Tableside Service
- Food Preparation and Safety
- Time management
- Active listening
- Greeting guests
- Order taking
- Cleanliness
- Menu presentation
- Complaint resolution
- Order management
Languages
English, Swahili
Native language
Germany
Beginner
A1
Timeline
Waitress
Mada Hotels
05.2024 - 11.2024
Sales and Marketing
The Noble House Trading Company
01.2024 - 04.2025
Certificate - Hospitality And Tourism Management
Mombasa Aviation Training Institute
Similar Profiles
Francis WatemaFrancis Watema
Head Office Unit Accountant – 2 Units at Mada Holdings Ltd T/A Mada HotelsHead Office Unit Accountant – 2 Units at Mada Holdings Ltd T/A Mada Hotels
SANAA MOHAMEDSANAA MOHAMED
Marketing, sales and project manager at AL-MADA Hotels and TourismMarketing, sales and project manager at AL-MADA Hotels and Tourism
Ella WallElla Wall
Beautician at Mada sora day spaBeautician at Mada sora day spa