FAITH NGINA NZUKI
FINANCE AND ECONOMICS EXPERT
Thika,Kiambu County
Summary
Detail-oriented graduate with a Bachelor of Economics and Finance (Second Class Honours – Upper Division) from Mount Kenya University. Strong background in customer service and financial operations, gained through an attachment at Biashara DT Sacco Society Limited. Skills in teamwork, analytical thinking, and financial record management. Seeking opportunity to apply financial literacy and analytical skills in a dynamic organization.
Overview
2036
2036
years of post-secondary education
Work History
Customer Care Representative (Attachment)
Biashara DT Sacco Society Limited
05.2024 - 08.2024
- Provided prompt and professional assistance to members regarding account inquiries, loan applications, and general financial services
- Resolved customer complaints efficiently, ensuring high satisfaction levels while adhering to Sacco policies and procedures
- Assisted new members in account opening, updated customer details, and ensured compliance with KYC (Know Your Customer) requirements
- Helped customers with loan applications and repayments while ensuring transaction accuracy
- Educated members on Sacco products and services, such as savings plans, credit facilities, and investment opportunities
- Maintained and updated customer records, ensuring data accuracy and confidentiality
- Coordinated with finance and loan departments to facilitate seamless service delivery to members
- Provided feedback to management on customer concerns and suggested improvements to enhance service delivery
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Economics and Finance - Second Class Honours – Upper Division
Mount Kenya University
Kenya Certificate of Secondary Education - B (64 points)
St. Joseph Girls High School
01.2017 - 01.2020
Kenya Certificate of Primary Education - 347/500 marks
Iiani Primary School
01.2008 - 01.2016
Skills
- Customer Service
- Communication
- Time management
- Accuracy
- Excel
- Word
- Negotiation
Problem resolution
Customer service
Economics analysis skills
Timeline
Customer Care Representative (Attachment)
Biashara DT Sacco Society Limited
05.2024 - 08.2024
Kenya Certificate of Secondary Education - B (64 points)
St. Joseph Girls High School
01.2017 - 01.2020
Kenya Certificate of Primary Education - 347/500 marks
Iiani Primary School
01.2008 - 01.2016
Bachelor of Economics and Finance - Second Class Honours – Upper Division
Mount Kenya University
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