Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Faith Ngina

Nairobi

Summary

Results-driven IT Project Manager with a strong track record of delivering end-to-end software solutions—from initial concept, through development, to customer rollout. Four years of extensive experience in the Fintech industry, managing scope, budgets, timelines, and risks across multiple projects. Skilled in coordinating cross-functional teams, vendor engagement, and overseeing the full Software development life cycle using both Agile and Waterfall methodologies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Project Manager

MTECH LTD
Nairobi
10.2021 - Current
  • Delivered over 100 software projects on time and within budget, increasing client satisfaction by 20%, and repeat business by 35%.
  • Prepared estimations on scope, budget, timeframe, and resources required for successful project implementation, achieving a 30% increase in project efficiency.
  • Coordinated the preparation of initial project scope and statements of work (SOWs), and managed the end-to-end process of RFIs, RFQs, RFPs, and bid evaluations.
  • Served as the primary liaison for assigned projects, overseeing up to five simultaneous workstreams and facilitating seamless communication between Development, Quality Assurance Engineers, UI/UX designers, DevOps, and Support teams, resulting in a 35% improvement in communication efficiency.
  • Ensured partners, vendors, and third parties delivered their responsibilities and tasks on time, leading to a 30% decrease in project delays.
  • Established project team structures, engaging representatives from business and operations, and conducted over 300 stand-ups, PM coordination meetings, and steering committees, ensuring 95% stakeholder alignment.
  • Coordinated with Site Reliability Engineers and Software Managers to investigate complex production delivery issues, conducted root cause analysis, established solutions, and ensured proper execution.
  • Prepared and communicated project status reports, risk updates, and documentation, while maintaining a structured project wiki—streamlining stakeholder visibility and reducing report preparation time by 50%.
  • Coordinated with the developers and QA engineers to ensure the execution of unit tests, SIT tests, CX/UX/UI tests, UAT tests, integration tests, and smoke (pre-Go-Live) tests.
  • Managed user training and worked with the support team internally, delivering over 20 training sessions, with a 98% user adoption rate.
  • Prepared go-live release calendars with backup dates, and ensured post-production support was on standby.
  • Organised internal project experience sharing sessions every Monday, leading to a 25% improvement in project delivery efficiency.

Technical Support Engineer

MTECH LTD
Nairobi
06.2021 - 09.2021
  • Provided remote assistance to clients, ensuring timely resolution of software, and hardware concerns.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge, and problem-solving abilities.
  • Monitored systems uptime through a centralised dashboard, guaranteeing uninterrupted operations and swift issue resolution.
  • Collaborated with senior software engineers to troubleshoot and resolve complex issues, maintaining system uptime of up to 96%.
  • Conducted informative training sessions with customers, showcasing software updates and new systems.
  • Prioritised and addressed bugs through data analysis, instilling a culture of continual innovation.

Education

Bachelor of Science - Mathematics And Computer Science

Jomo Kenyatta University Of Agriculture And Technology
Nairobi, Kenya
12.2019

Skills

  • Agile methodology
  • Waterfall Methodology
  • Deadline management
  • Cross-functional collaboration
  • Flexible and adaptable
  • Problem-solving
  • Willingness to learn
  • Calm under pressure
  • Active listening
  • Analytical and critical thinking
  • Customer focused
  • Project planning and coordination
  • Risk assessment
  • Stakeholder management
  • Risk mitigation planning
  • Budget management
  • Progress reports
  • Effective communication

Certification

  • AWS Certified Solutions Architect - Associate
  • Foundations of Project Management

References

  • Isaac, Mutahi, Deputy CTO, imutahi@mtech.ke, +254712723648, Mtech Ltd
  • Kennedy, Opiyo, Site Reliability Engineer, kopiyo@mtech.ke, +254719191944, Mtech Ltd
  • James, Wahome, Co-founder and Lead Developer, james.wahome@ujuziocode.com, +254722523080, UJUZI CODE LTD

Timeline

Technical Project Manager

MTECH LTD
10.2021 - Current

Technical Support Engineer

MTECH LTD
06.2021 - 09.2021

Bachelor of Science - Mathematics And Computer Science

Jomo Kenyatta University Of Agriculture And Technology

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Faith Ngina