Faith Mwendwa
Retail Artist
Nairobi
Summary
Reliable and extremely talented Makeup Artist with knack for style and keen eye for detail. Mastery in consultation services and art of makeup application. Exemplifies excellent communication and organizational skills. Methodical Makeup Artist with over 6 years of experience and track record of providing exceptional customer service and satisfaction. Bringing substantial knowledge regarding natural beauty, glamour, airbrush and special effects makeup applications. Energetic, flexible, reliable, and creative.
Overview
9
9
years of professional experience
Work History
Retail Makeup Artist/Assistant Manager
Linton's Place Ltd
Nairobi, 30
10.2018 - Current
- Evaluated clients makeup preferences to create customized looks, showcasing the versatility and adaptability of various product offerings.
- Increased customer satisfaction by providing personalized makeup consultations and product recommendations.
- Ensured compliance with all sanitation procedures related to handling cosmetic testers and tools during demonstrations or applications on clients.
- Improved overall store appearance by regularly restocking merchandise, maintaining displays, and updating signage.
- Educated clients about proper skincare routines, recommending products that cater to their specific needs.
- Developed loyal clientele by consistently delivering exceptional service and follow-up consultations.
- Addressed any customer concerns or complaints professionally by offering solutions that met their needs and strengthened brand loyalty.
Cashier
Linton's Place Ltd
07.2016 - 10.2017
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Supervisor
Topline Marketing Ltd
01.2015 - 07.2015
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Preparing the next day schedule for the team and notifying them on time.
- Picking stock in the morning from the distributor and mobilizing the team to distribute to different outlets.
Education
Bachelor of Arts - Archaeology
Kenyatta University
Nairobi Kenya 07.2019 - 07.2019
Meru
Skills
Technical Proficiency: Mastery of various makeup application techniques including foundation blending, contouring, highlighting, eyeshadow application, eyeliner techniques, eyebrow shaping, and lipstick application
Product Knowledge: Extensive knowledge of makeup products including different types of foundations, concealers, powders, blushes, eyeshadows, eyeliners, mascaras, lipsticks, and makeup brushes This includes knowing the best products for different skin types and concerns
Client Communication: Excellent interpersonal skills to effectively communicate with clients, understand their preferences and needs, and provide personalized makeup looks that meet their expectations
Professionalism: Maintaining a professional demeanor at all times, including punctuality, reliability, and confidentiality, to build trust and credibility with clients and colleagues
Inventory Management: Proficiency in inventory control, including stock replenishment, merchandise display, and monitoring stock levels to prevent overstocking or stockouts
Operational Efficiency: Ability to oversee daily store operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures
Operational Efficiency: Ability to oversee daily store operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures
Timeline
Bachelor of Arts - Archaeology
Kenyatta University
07.2019 - 07.2019
Retail Makeup Artist/Assistant Manager
Linton's Place Ltd
10.2018 - Current
Cashier
Linton's Place Ltd
07.2016 - 10.2017
Sales Supervisor
Topline Marketing Ltd
01.2015 - 07.2015