FAITH MUTHIGANI
Nairobi,Kenya
Summary
Competent in devising, deploying, and strengthening sustainable business practices and employee behaviors. Adept at leading and optimizing corporate approaches with forward- thinking strategies. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Public Relations and Communication Intern
Kenya Revenue Authority, KRA
Nairobi
01.2022 - 12.2022
- Provided administrative support to senior team members.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Facilitation and organization of staff sensitization
- Preparation of social media content for CSR activities
- Preparation of monthly and weekly CSR reports that detailed CSR Unit activities
- Organizing and planning KRA CSR golf tournaments
- Preparing News Flash articles on CSR activities
- Participated in team-building activities to enhance working relationships
- Preparation of minutes for PR Division
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Review KRA Corporate Social Responsibility (CSR) sponsorship and partnership requests
- Developed KRA CSR sponsorship evaluation form
- Update CSR initiatives database
Kenya Sign Language Interpreter Attache
Signs TV
Nairobi
06.2021 - 10.2021
- · Provided interpretation services for deaf and hard-of-hearing individuals
- · Interpreted up to 3 shows and songs daily
- · Reported news in sign language upon assignment
- · Facilitated communication between hard-of-hearing employees and hearing employees
- · Edited TV shows
- · Prepared tv show scripts.
- · Demonstrated respect, friendliness, and willingness to help wherever needed
Customer Service Representative
Telesky
Nairobi
07.2021 - 07.2021
- Responded to over 500 inbound calls daily
- Listened attentively to concerns, questions, and feedback and responded promptly according to company guidelines
- Mastered use of customer support software to efficiently serve clients/customers
- Documented issues and solutions provided to customers for future reference and development of Company's FAQ
Education
BACHELORS OF ARTS - Communication And Linguistics
UNIVERSITY Of NAIROBI
Nairobi ,Kenya 12.2021
KSL Certificate - Kenya Sign Language
Kenya Sign Language Research Project-UON
Nairobi,Kenya 03.2021
Diploma - French Studies
Alliance Francais De Nairobi
Nairobi Kenya 11.2019
Skills
- Public and Media Relations
- Customer relations and communications
- Public Relations Campaigns
- Networking and relationship building
- Strong written and verbal communication skills
- Partnering and relationships
- MS Office
- Program Oversight
- Relationship cultivation and maintenance
Additional Information
- ADDITIONAL INFORMATION HONOURS AND AWARDS-, 29/05/2022 The Zani Award – University of Nairobi I was awarded the Zani Award 2022. An award given to the best final year Kiswahili studen
Languages
Swahili
Proficient
C2
French
Intermediate
B1
English
Proficient
C2
Timeline
Public Relations and Communication Intern
Kenya Revenue Authority, KRA
01.2022 - 12.2022
Customer Service Representative
Telesky
07.2021 - 07.2021
Kenya Sign Language Interpreter Attache
Signs TV
06.2021 - 10.2021
BACHELORS OF ARTS - Communication And Linguistics
UNIVERSITY Of NAIROBI
KSL Certificate - Kenya Sign Language
Kenya Sign Language Research Project-UON
Diploma - French Studies
Alliance Francais De Nairobi
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