FAITH MUSYOKI
Software Developer
Nairobi
Summary
Ambitious Information Technology Intern currently completing a BSc in Applied Computer Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in Python development and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
2
2
years of post-secondary education
Work History
Information Technology Intern
Safaricom PLC
Nairobi
09.2022 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Provided on-call support for critical issues related to WDE, WFM, BMC, VMware and other software.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Kept on track with deadlines for development cycle times.
Education
Bachelor of Science - Applied Computer Technology
United States International University Africa
09.2020 - Current
Skills
Technical troubleshooting
Application development
Hardware and software installation
Bug reports
Virtualization
Support Ticket System Management
Remote System Analysis
Staff education and training
Software diagnosis
Technical issues analysis
Application support
Desktop support
Cultural Awareness
Agile environments
Software Development Life Cycle (SDLC)
Source code review
Algorithms and data structures
Accomplishments
- I Created my Personal website to showcase my portfolio and projects, built using HTML/CSS and JavaScript
- I Created a Note Taking App in Flask that allows users to create an account, login and save notes. Project utilizes flask framework
- I Created a Weather Update APP. This is a console app that sends a mobile notification to my phone whenever it’s going to rain in Nairobi in the next 12 hours. Built using Python3.I made use of open weather API, Twilio & Python Anywhere to achieve this.
Timeline
Information Technology Intern
Safaricom PLC
09.2022 - Current
Bachelor of Science - Applied Computer Technology
United States International University Africa
09.2020 - Current