Faith Muoki
Customer Service
Nairobi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Junior Therapist/Front Desk Receptionist
Serenity Spa & Wellness
04.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Picha Perfect SPA
11.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
Customer Attendant
Capital agencies
11.2020 - 09.2022
- Contributed to the development of new strategies for enhancing overall customer experience within the company.
- Participated in ongoing training sessions and workshops to stay current on industry trends and best practices.
- Provided personalized attention to each client, creating a welcoming atmosphere that encouraged repeat business.
- Streamlined service processes for improved customer experience and faster response times.
- Collaborated with team members to achieve high levels of performance and meet company goals.
Education
Associate of Applied Science - SPA Therapist
04.2014 - 11.2017
- Apprenticeship Name: SPA Therapist
Organization Name: Zuri Spa & Wellness
Completed: 2019 - Internship Name: Spa Therapy Intern
Organization Name: Serene Spa and Wellness
Completed: 2020
- Completed Coursework: SPA Therapist, 2019; September
- Professional Development Studies: Key Skills Acquired:
- Massage Therapy Techniques (Swedish, Deep Tissue, Reflexology)
- Skin and Body Treatments (Facials, Exfoliations, Body Wraps)
- Client Care and Communication
- Health and Safety Standards in Spa Environment
- Product Knowledge and Recommendations (Spa Oils, Lotions)
- Time Management and Appointment Handling
Associate of Arts - Business Administration And Management
05.2018 - 09.2022
- Leadership and Team Management
- Strategic Planning and Business Development
- Financial Management and Budgeting
- Marketing and Sales
- Project Management
- Communication and Negotiation
Skills
Business management
Computer proficiency
Customer relationship management (CRM)
Cosmetology
Skin and hair treatment
Facials and makeup applications
Product and service explanation
Adaptability and flexibility
Staff education and training
Customer RMA management
Personal Information
- Date of Birth: 05/19/00
- Gender: Female
- Nationality: Kenyan
Affiliations
- Rotary International
- Toastmasters
- Society of Human Resource Management
Painting, Networking
Hobbies and Interests:
- Painting: I have a strong passion for painting, particularly in landscape and abstract styles. I enjoy using acrylics and watercolors, and I often participate in local exhibitions to showcase my work. This hobby has honed my attention to detail, creativity, and patience, which directly translate into my customer service role, where understanding client needs and finding creative solutions are key.
- Networking: I am an active participant in industry events and social media groups, where I connect with like-minded professionals and potential clients. My networking efforts have helped me build strong relationships with clients, colleagues, and industry influencers, which has enhanced my ability to provide excellent service and exceed customer expectations. I leverage networking to stay informed about the latest trends and best practices, improving my ability to meet client needs effectively.
Timeline
Junior Therapist/Front Desk Receptionist - Serenity Spa & Wellness
04.2024 - Current
Front Desk Receptionist - Picha Perfect SPA
11.2022 - 03.2024
Customer Attendant - Capital agencies
11.2020 - 09.2022
Vine Springs Business College - Associate of Arts, Business Administration And Management
05.2018 - 09.2022
Vineyard Beauty College - Associate of Applied Science, SPA Therapist
04.2014 - 11.2017