Faith Muoki
Nairobi, Nairobi Province,30
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Waitress
Embu Delicacies
11.2023 - Current
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Inspected dishes and utensils for cleanliness.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Volunteer at an ECD school
Little Rock
09.2023 - Current
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Approached issues proactively to best meet current and future community needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Facilitated community outreach to expand participation and support.
Supervisor, booth attendant and social media manager
captured by TSP
11.2022 - Current
- Conducted routine inspections to check quality and compliance with established specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Assistant to creative producer
Pichaperfect
05.2022 - 06.2022
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted manager in all aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
Brand ambassador of OMO
Capital Agencies
12.2020 - 03.2021
Education
Diploma in social work and community development -
Duration: 2019 to date
Kenya Certificate of Secondary Education (K.C.S.E) -
Duration: 2014-2017
Kenya Certificate of Primary Education (K.C.P.E) -
Duration: 2006-2013
Skills
- Good marketing skills as I am familiar with social media advertising which I was doing regularly to boosts sales in the shop
- Customer service skills as I met with clients face to face and also interacted with them on phone and social media platforms
- Fast learner, as I was able to pick up the tasks at hand at a quick pace
- Good English speaker
- Food Production
- Hotel operations understanding
- Housekeeping and Cleaning
- Laundry and housekeeping coordination
- Active Listening
- Adaptable and Flexible
Languages
English and Kiswahili, learning German
Tel No
0112388117
Personal Information
- ID Number: 37710623
- Date of Birth: 05/19/00
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Hobbies and Interests
- Writing
- Cooking
- Cleaning
- Volunteering
- Reading novels
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Cooking
I enjoy cooking and trying out new recipes
Timeline
Waitress - Embu Delicacies
11.2023 - Current
Volunteer at an ECD school - Little Rock
09.2023 - Current
Supervisor, booth attendant and social media manager - captured by TSP
11.2022 - Current
Assistant to creative producer - Pichaperfect
05.2022 - 06.2022
Brand ambassador of OMO - Capital Agencies
12.2020 - 03.2021
Nairobi Women's Hospital College - Diploma in social work and community development,
Vine springs girl's High school - Kenya Certificate of Secondary Education (K.C.S.E),
Jamhuri primary school - Kenya Certificate of Primary Education (K.C.P.E),
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