VBNET DEVELOPER
FAITH MUNGAI
ICT Manager | CTO | Project Manager
Nairobi
Summary
Knowledgeable IT Manager, oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
2
2
Certifications
Work History
ICT Manager
Parklands Sports Club
NAIROBI, Nairobi Province
11.2017 - Current
- Served as the Parklands Sports Club 2023-2027 Strategic Plan Committee Team Leader (Representing Management team) for Parklands Sports Club
- Introduced Fibre Technology, High speed internet for both Internal and external connections (250Mbps and 100 Mbps failover) which has enhanced Club Member satisfaction
- Members are now patronizing the Club more often and holding Virtual meetings at the Club
- An average 1000 member’s login to the Club WIFI daily
- Streamline business operations and enhanced seamless payment solutions by leading the API development project which included Paybill Integration System, and Pesapal Integration System
- Serve as the Business Change interface and escalation point for all program issues/concerns/actions including ensuring individual project continuity through completion
- Led the automation and migration of the HR system and attained 90% acceptance during internal audit on the functionality of the system
- Improved the club Social media presence and created secure platform for members only to access latest news, events, adverts and communication from Club Chairman and the Board
- Improved revenues by introducing secure online payment via the website, to enable seamless payment into the Club management
- Improved the Billing platform by sending real time transactions alerts to members via text and email
- Enhanced Member Experience through Technology
- Enhanced Security and Access Control Project Implementation
- Modern CCTV System: Upgraded to high-definition cameras with remote monitoring capabilities
- Access Control: Implementation of biometric systems for secure and efficient access to club facilities
- Implementation of Parking Entrance Automation: Use automated bollards at the gate that open automatically for members
- Integrate RFID or license plate recognition technology to ensure seamless and secure entry
- Data Analytics and Business Intelligence: Leverage data analytics to understand member behaviour, preferences, and engagement levels
- Member Insights: Decision Support: Use business intelligence tools to generate reports that aid in strategic decision-making and improve operational efficiency
- Cloud Computing Solutions: Collaboration Tools: Used cloud platforms for better collaboration among staff and management
- Online Payment Solutions: Ensured seamless integration of online payment systems with the club’s existing POS and accounting systems
- Ensured Multiple Payment Options: Provide members with various payment methods such as mobile money, credit cards, and bank transfers
- Handling IT Management duties as below
- Developing and implementing IT policy and best practice guides for the organization
- Facilitating Technology training programs and workshops for staff
- Running and sharing regular system reports with Management
- Overseeing and determining timeframes for major IT projects
- Managing and reporting on allocation of IT budget
- Giving work plan to IT team members and ensuring its followed
- Identifying knowledge gap and need for training and skills advancement
- Verifying application results by conducting system audits of technologies implemented
- Guiding the Club Management in selection and purchase of appropriate hardware and software solutions, in line with the Club’s Procurement policy
- Administration and facilitating support of the Club’s ERP System
- Implementing and managing security, data integrity and backup procedures
- Maintaining ICT equipment inventory
- Ensuring software licensing is authentic and upgraded to latest technology
- Identifying business needs and offering IT solutions to those needs
- Network Optimization-Guest and admin network
- Keeping the Club updated with latest technology and advising management on latest technology trends
- Scheduling system updates and upgrades
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
ICT Assistant Manager
The Boma Hotels
01.2012 - 12.2017
- Hotel Management Systems administration including Novacom Opera, Materials Control, Micros POS and SUN System
- Led the development Hotel Management System to reduce system errors, and verify possibilities of customizing the software to meet some identified business needs
- Carried out general network devices support and configuration, troubleshooting hardware and software problems and root cause analysis on system errors
- Executed network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications
- Maintained highly available systems and image capture/management systems for Disaster recovery management plan including restoring data within a minute incase server crash
- Developed a helpdesk ticketing system, IP TV technology that integrated with hotel system, door locking system, electronic safes and wifi solutions (with bandwidth management and access logins management for guests)
- Assisted IT Manager to implement policy and procedures for the IT Department and for the user department
- Maintained data availability and security by making regular daily backup including Antivirus setup and day to day support
- Identified and implemented solutions to computer user challenges and concerns associated with the use of personal computer equipment
- Maintained a system error/progress log book and deals with reported problems
- Improved IT operations including data security by facilitating and ensuring that IT Audit points are implemented as per relevant standard operating procedures
- Managed and maintained compliance by monitoring and ensuring proper inventory of hardware and software license including handling renewals
System Support and Administration
Computech Limited
NAIROBI, Nairobi Province
01.2006 - 12.2012
- Designed, implemented, and offered support of Exchange server 2000/2003 Mail Server and troubleshoot Windows server systems
- Successfully led the migration from Windows server 2000 to server 2003, Migration from squirrel to Exchange Mail server 2003
- Supporting and executed regular maintenance including applying of service packs, software system updates and keeping up to date about critical software (Antivirus)
- Server administration Regular backups of the servers and computers using Cloud Backup systems including One drive, Microsoft Office 365 cloud backup and Microsoft SharePoint
- Monitored server /data center disk usage regularly, maintained regular contact to the Internet for email flow, to and from the Internet
- Managed risks by developing a disaster Recovery Plan which was divided into 5 phases including Prevention, Mitigation, Preparedness, and Response
- Maintained a secure system by implementing secure user logon procedures, auditable systems access records and user documentation
- Conducted systems vulnerability assessments using Scripts to check vulnerability of the network logons, Ensure WIFI is secure and password changed regularly, and continuously updating firewall rules to optimize security
- Pro-actively identifying problem areas and implementing good system security procedures including Password Management, User Rights request forms and Change Management Policy
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
MATRIX ACCESS CONTROL & TIME ATTENDANCE TRAINING
MATRIX SECURITY SOLUTIONS
NAIROBI 12.2024 - 12.2024
Certificate - Project Management (PMP)
PROJECT MANAGEMENT INSTITUTE
NAIROBI 01.2021 - 03.2021
Some College (No Degree) - USERS GROP TRAINING FOR IT MANAGERS
CLUB MANAGEMENT ASSOCIATION OF SOUTHERN AFRICA
SOUTH AFRICA 06.2018 - 06.2018
SERVER VIRTUALIZATON
MICROSOFT UNIVERSITY
11.2011 - 11.2011
Certificate - Microsoft Certified Technology Specialist (MCTS)
MICROSOFT UNIVERSITY
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture & Technology
Skills
- Problem-solving
- Decision-making
Team collaboration
Information confidentiality
Risk mitigation planning
IT risk management
IT infrastructure
IT asset management
Websites
Core Competences And Skills
- Problem-solving
- Decision-making
- Online meetings Setup
- Leadership
- Communication
- Time Management
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Software
Knowledgeable in Data analytics
Certification
Project Management (PMP
Timeline
MATRIX ACCESS CONTROL & TIME ATTENDANCE TRAINING
MATRIX SECURITY SOLUTIONS
12.2024 - 12.2024
Certificate - Project Management (PMP)
PROJECT MANAGEMENT INSTITUTE
01.2021 - 03.2021
Project Management (PMP
01-2021
Some College (No Degree) - USERS GROP TRAINING FOR IT MANAGERS
CLUB MANAGEMENT ASSOCIATION OF SOUTHERN AFRICA
06.2018 - 06.2018
ICT Manager
Parklands Sports Club
11.2017 - Current
ICT Assistant Manager
The Boma Hotels
01.2012 - 12.2017
SERVER VIRTUALIZATON
MICROSOFT UNIVERSITY
11.2011 - 11.2011
System Support and Administration
Computech Limited
01.2006 - 12.2012
Certificate - Microsoft Certified Technology Specialist (MCTS)
MICROSOFT UNIVERSITY
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture & Technology
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