Faith Ngugi
General Administrator
Nairobi,30
Summary
Focused on continuous improvement and fostering a collaborative work environment to enhance organizational effectiveness. Demonstrated expertise in proactive problem-solving and maintaining alignment with organizational goals. Committed to accountability and integrity, ensuring results-driven performance.
Overview
7
7
years of professional experience
Work History
Customer Relationship Manager
Wadi Degla Sports club
02.2025 - Current
- Fostering and upholding strong relationships with key clients to secure customer satisfaction and retention.
- Deploying customer feedback systems to elevate service quality and tackle client issues promptly.
- Facilitating ongoing training sessions for customer service team to improve communication and problem-solving skills.
- Coordinating with sales and marketing teams to design focused campaigns that boosted customer engagement and loyalty.
- Addressed intricate customer challenges with efficiency, leading to 17% rise in overall customer satisfaction ratings.
- Direct efforts to customize client engagements, boosting customer loyalty and driving repeat business.
Administrative & Personal Assistant to the CEO
Pretty-Millz Entertainment
01.2021 - 12.2024
- Directed scheduling and calendar management for senior executives, ensuring effective time utilization and thorough meeting readiness.
- Optimized documentation organization and maintained filing systems to boost record-keeping precision and access speed.
- Composed and revised correspondence, reports, and presentations to facilitate office operations and communication.
- Functioned as main conduit for communication between CEO and internal/external stakeholders, facilitating clarity and effectiveness
- Oversaw organization and supervision of intricate travel itineraries and accommodations for CEO, maximizing time and cost-effectiveness.
- Optimized daily task organization and workflow prioritization to bolster CEO productivity and support strategic objectives.
Sales & Marketing Assistant Manager
Paper Converters Ltd
03.2019 - 12.2020
- Facilitated sales team operations by overseeing client databases and generating sales reports to monitor performance.
- Organized events and promotional activities to boost customer engagement and attract leads.
- Nurtured client relationships by addressing inquiries and maintaining open communication
- Partnered with cross-functional teams, including sales and customer service, to maintain consistent marketing messaging and enhance customer satisfaction.
Education
Bachelor Degree in Management And Leadership - Business Administration
Management University of Africa
NairobiDiploma - Business Management
Kenya Institute of Management
NairobiCertificate - Business Communication & Business Email, Customer Experience(CX) for Business success
HP Life courses
Certificate - Economic Resource Planning
Syspro Kenya
ICT certificate - undefined
SoftTech college of Business studies
Kenya Certificate of Secondary Education - undefined
Thika girls secondary school
Skills
Client relationship management
Conflict mediation
Customer care
Office productivity tools Spreadsheet management Effective email correspondence Document design and editing
Effective communication
Cross-cultural competence
Emotional assistance
Integrated team efforts
Project organization
References
- Rachael, M, Human Resource Manager, +254742863737, Wadi Degla sports Club
- Allan, Kagolla, CEO and founder, +254705282365, Pretty-Millz Entertainment
Timeline
Customer Relationship Manager
Wadi Degla Sports club
02.2025 - Current
Administrative & Personal Assistant to the CEO
Pretty-Millz Entertainment
01.2021 - 12.2024
Sales & Marketing Assistant Manager
Paper Converters Ltd
03.2019 - 12.2020
Certificate - Business Communication & Business Email, Customer Experience(CX) for Business success
HP Life courses
Certificate - Economic Resource Planning
Syspro Kenya
ICT certificate - undefined
SoftTech college of Business studies
Kenya Certificate of Secondary Education - undefined
Thika girls secondary school
Bachelor Degree in Management And Leadership - Business Administration
Management University of Africa
Diploma - Business Management
Kenya Institute of Management