Diploma - Hospitality & Tourism Management
Kiriri Women's University of Science and Technology
Kenya
FAITH MBITHE KITONYI
Nairobi,Kenya
Summary
Service-driven hospitality professional with international hotel experience in front office and guest services. Proven ability to deliver seamless guest experiences, manage high-volume operations, and resolve issues efficiently while maintaining brand starndards
Detail-oriented Guest Services Associate with the poise and patience to work closely with a range of different personalities. A pleasant and compassionate individual offering exemplary customer service and support. Seeking a new public-pacing position as a professional with a great company.
Education
High School Diploma -
Nyayo Girls' Secondary School
KenyaIndustrial Training -
Lion Hill Game Lodge Park
KenyaSkills
- Customer Experience Excellence
- Front Office Operations
- Professional Communication
- Guest Relations & Complaint Resolution
- Cash Handling & Financial Accuracy
- Hotel Systems & Computer Literacy
Languages
- Swahili
- English, Fluent
- Swahili, Fluent
Languages
Swahili
First Language
English
Upper Intermediate
B2
Timeline
Diploma - Hospitality & Tourism Management
Kiriri Women's University of Science and Technology
High School Diploma -
Nyayo Girls' Secondary School
Industrial Training -
Lion Hill Game Lodge Park