FAITH MBITHE
Sales Manager
Nairobi
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Sales representative
SunKing
1 2024 - 5 2024
- Maintaining proper inventory records
- Managing and operating cash register using POS system
- Cross-selling and upselling additional products and services to prospective customers.
- Engaging customers by sharing product knowledge and assisting with purchase decisions
- Managing financial transactions and processing payments
- Attending conferences and meetings that stir personal as well as company’s growth and development
- Preparing and presenting sales proposals and presentations
- Arranging transfers and stock displays in store.
- Expanded customer base through cold calling, networking, and relationship building
Finance Assistant
ICEA Lion Insurance Limited
02.2023 - 12.2023
- Supported the finance team by processing invoices and expense claims promptly and accurately
- Organized budget documentation and tracked expenses to maintain tight business controls
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of new fiscal year
- Developed efficient systems for tracking expenses, resulting in more accurate budgeting and forecasting
- Reported financial data and updated financial records in ledgers and journals
- Contributed to improved cash flow management, preparing regular cash flow projections for review by senior finance staff
- Increased efficiency with thorough maintenance of financial records and documentation
- Improved financial accuracy by diligently reviewing and reconciling monthly bank statements
- Provided exceptional customer service when addressing client inquiries related to billing or account status issues
- Managed office inventory and ordered new supplies when items were running low
Intern - Finance Department
NATIONAL HEALTH INSURANCE FUND (BURUBURU BRANCH)
NAIROBI, 30
05.2022 - 12.2022
- Managed over 50 customer calls per day
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Education
Associate of Arts - Virtual Assistant
02.2022 - 02.2023
BBA - Business Administration
09.2017 - 12.2022
High School Diploma -
02.2013 - 12.2016
Skills
Customer Service
Additionalcompetence
- Understanding of accounting principles.
- Good customer relationship management skills
- Excellent communication and presentation skills.
- Proficiency in Ms Excel with excellent analytical skills.
- Attention to details.
- Task prioritization and time management.
- Data entry
- Preparation financial statements
- Inventory management
- Invoice preparation.
References
- Mr. Andrew Siteki, ICEA Lion, andrewsiteki09@gmail.com, +254700403877
- Mr. Fredrick Kimanzi, Supervisor, National Hospital Insurance Fund-Buruburu Branch, P.O BOX 00515-00200, +254721345430
- Dr. Kisavi Mule, Head of Department, Accounting and Finance, kisavimule2013@gmail.com, +254720664885
Languages
Swahili
Native language
English
Proficient
C2
Interests
Financial analysis
Inventory management
Business development
Timeline
Finance Assistant - ICEA Lion Insurance Limited
02.2023 - 12.2023
Intern - Finance Department - NATIONAL HEALTH INSURANCE FUND (BURUBURU BRANCH)
05.2022 - 12.2022
Alx Online Course - Associate of Arts, Virtual Assistant
02.2022 - 02.2023
Maseno University - BBA, Business Administration
09.2017 - 12.2022
St.Josephs Girls High School - High School Diploma,
02.2013 - 12.2016
Sales representative - SunKing
1 2024 - 5 2024
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