Faith Kowogen
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Story-driven Journalist adept at developing articles and investigating issues with tenacious and unwavering dedication. Offering background experience in print and online media. Versed in viral trends and breaking news response with proven success leveraging social media platforms to increase engagement. Diligent professional offering story development, news, and special program anchoring expertise. Contacted potential interviewees and arranged interview slots for broadcast programs before conducting interviews. Detail-oriented with great listening and people engagement skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Famous Gates Hotel
11.2022 - Current
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Coordinated household cleaning service operations and managed client relations.
- Overall safety and security of the hotel.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Call Centre Agent
Call Centre International
01.2020 - 08.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Built positive relationships with customers by providing exceptional customer service.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
Presenter
K.B.C – Kitwek FM
06.2018 - 12.2019
- Wrote and scripted show prior to air for approval by management.
- Read prepared scripts for radio and television shows.
- Presented weather, news and commercials to listeners.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Played music tracks from playlists provided by station management.
- Operated studio equipment and produced show advertisements.
Education
MEDICAL VIRTUAL ASSISTANCE - MEDICAL VIRTUAL ASSISTANCE
KRYPTONITE ACADEMY
NAIROBI,KENYA09-2025
Bachelor of Arts - Journalism and Mass Media
Mount Kenya University
Thika, Kenya08-2023
Kenya Certificate of Secondary Education - Secondary Education
A.I.C Litein Girl's High School
Kericho, Kenya01.2015
Skills
- Strategy Implementation
- Media Relations
- Copyediting
- Brand Promotion
- Proofreading
- Press Release Writing
- Audience Entertainment
- Editing and Proofreading
- News Reporting
- Call Center Customer Service
- Outstanding Communication Skills
- Exemplary Work Ethic
- Customer Service
- Microsoft Office Suite Proficiency
Accomplishments
- 12/2017, Participated in a Community Outreach Program as Voluntary student from Mount Kenya University.
- Member of Journalism Students Association as a member, I participated in corporate visits, Community outreaches and Public Lectures.
References
- Gabriel Mwanza, General manager-FamousGates Hotel, Bomet, +254701253650
- Mercy Kosgei, Supervisor-Bomet County Executive Communication Department, +254 724528621
- John Nyutu, Team Leader- Spirit Campaign, +254 720022973
Languages
- English
- Swahili
Timeline
Housekeeping Manager
Famous Gates Hotel
11.2022 - Current
Call Centre Agent
Call Centre International
01.2020 - 08.2022
Presenter
K.B.C – Kitwek FM
06.2018 - 12.2019
MEDICAL VIRTUAL ASSISTANCE - MEDICAL VIRTUAL ASSISTANCE
KRYPTONITE ACADEMY
Bachelor of Arts - Journalism and Mass Media
Mount Kenya University
Kenya Certificate of Secondary Education - Secondary Education
A.I.C Litein Girl's High School