FAITH KING’OO
NAIROBI
Summary
Adaptable and detail-oriented professional with academic training in Business and International Relations, offering a strong foundation in communication, cross-cultural understanding, and organizational strategy. Skilled in client engagement, administrative support, and project coordination, with a keen interest in business operations, public relations, and marketing. A fast learner and collaborative team player, ready to bring enthusiasm and reliability to dynamic roles across diverse industries.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Marketer
Kenya Institute of Social Work and Community Development
Nairobi
07.2022 - 09.2022
- Boosted campaign engagement by supporting rollout of creative multi-channel marketing strategies
- Identified market gaps and proposed new product opportunities, contributing to growth in service outreach
- Enhanced brand visibility through effective placement of digital and broadcast advertisements
- Collaborated cross-functionally to implement targeted campaigns that increased enrolment inquiries
Customer Care & Front Office Assistant
Spantech Systems Ltd
Nairobi
03.2021 - 09.2021
- Delivered top-tier customer service, resolving 95% of inquiries within the first point of contact
- Managed front desk operations, optimized appointment scheduling, and streamlined office communications
- Supported internal teams by coordinating product updates and addressing client concerns with efficiency
- Played a key role in improving client retention through personalized support and timely service delivery
Education
Diploma in Business Management -
Kenya Institute of Management
Nairobi, Kenya04.2025
B.A. - Diplomacy and Foreign Policy, Management
United States International University
Africa01.2021
Skills
- Building and Managing Client Relationships (CRM)
- Administrative and Front Office Operations
- Marketing support and campaign execution
- Effective verbal and written communication
- Handling customer complaints and conflict resolution
- Proficient in the Microsoft Office Suite (Excel, Word, PowerPoint)
- Time management, scheduling, and task prioritization
- Report writing, data entry, and information management
- Critical Thinking and Problem-Solving Abilities
Certification
- Rwanda Socio-Economic Development & Reconciliation (Rwanda Cooperation Initiative)
- Training in Diplomacy, Negotiation, and International Law (USIU-Africa)
References
- Christine Musau, Head of Marketing – KISWD, christinemusau19@gmail.com, 0725 169 832
- Lawrence Mwangi, CEO – Spantech Systems Ltd, info@spantechsystems.co.ke, 0700 286 132
Languages
English, Upper Intermediate (B2)
Community Leadership
- Volunteer, Kanyaa Primary School
- Orientation Leader, USIU-Africa Freshman Program
- Class Representative, Catholic Students’ Association (High School)
Languages
English
First Language
Swahili
Upper Intermediate (B2)
B2
Timeline
Assistant Marketer
Kenya Institute of Social Work and Community Development
07.2022 - 09.2022
Customer Care & Front Office Assistant
Spantech Systems Ltd
03.2021 - 09.2021
Diploma in Business Management -
Kenya Institute of Management
B.A. - Diplomacy and Foreign Policy, Management
United States International University
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