Faith Kemunto Mauti
Nairobi
Summary
Travel and Ground handling professional with a passion for, and experience in customer service. Experienced in providing passenger assistance, and leading check-in and boarding as well as personalized special needs client support. Able to work in a high pressure, fast paced airport facility while maintaining professionalism, quality and warmth. Dedication to providing a superior quality and consistent customer service as per the Emirates Groups standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passenger Ground Handling Agent
Kenya Airways
Nairobi, Kenya
01.2024 - Current
- Provided check-in, boarding and baggage handling to passengers in a timely manner and safety.
- Attended to UM, CIP and special needs passengers to make them feel comfortable for a hassle-free journey.
- Handled cash counter transactions, trusted by managers to be honest and correct.
- Developed excellent ability to perform under pressure, remaining cool in high volume situations.
- At the baggage hall assisted guest to open missing luggage files, AHLs and took them through the baggage reconciliation process at the baggage belt.
Travel Agent
Dream port
Nairobi, Kenya
01.2023 - 01.2024
- Coordinated reservations for airfare, hotels and activities while negotiating the best possible rates on behalf of clients.
- Created personalized vacation plans and organized all trip details according to client’s budgets and itineraries.
- Provided accounts with clear and concise itineraries leading to greater customer confidence and satisfaction.
- Responded promptly to all client inquires and acted as proactive solution finder for any travel concerns.
Education
Certificate - Passenger Ground Handling
KQ Pride Centre
Nairobi06.2024
Kenya Certificate of Secondary Education (KCSE) - undefined
Ibencho Secondary School
Kisii04.2022
Certificate of Primary Education (KCPE) - undefined
Patmos Preparatory School
Nairobi11.2016
Skills
- Passenger Assistance & Care (VIPs, UMNRs, PRMs)
- Customer Service & Relationship Building
- Time Management & Multitasking
- Ticketing & Reservation Systems
- Check-in, Boarding & Baggage Handling
- Microsoft Office (Word, Excel, Outlook)
Languages
English (Fluent)
Swahili (Fluent)
References
Available on request.
Interests
Dance training & mentoring youth through cheerleading groups., Performing arts and music.
Certification
Certificate of Passenger ground handling agent.
Travel Agent certificate.
Timeline
Passenger Ground Handling Agent
Kenya Airways
01.2024 - Current
Travel Agent
Dream port
01.2023 - 01.2024
Certificate - Passenger Ground Handling
KQ Pride Centre
Kenya Certificate of Secondary Education (KCSE) - undefined
Ibencho Secondary School
Certificate of Primary Education (KCPE) - undefined
Patmos Preparatory School