Faith Kemunto
Ruiru
Summary
A highly motivated hospitality and management professional with a strong foundation in front office operations, aspiring to become a leading hotel manager in Kenya. My adaptability and collaboration with fellow hotel and tourism professionals has ensured exceptional service delivery and customer satisfaction in all my work stations. I am proficient in food and beverage preparation, handling and service with a diverse skill set that includes pastries, waitressing, housekeeping and front office management. I am a quick learner who thrives in dynamic environments and embraces various work cultures to achieve excellence in hospitality.
Overview
4
4
years of professional experience
Work History
Waitress
CJ’s Restaurant
Nairobi
03.2023 - Current
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Supported marketing initiatives by promoting daily specials and upselling menu items to guests.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased sales significantly by upselling higher-end products to customers.
Attendant and Cashier
Champions Supermarket, Ruiru
Ruiru
10.2022 - 10.2023
- Monitored inventory levels and reported shortages to management promptly.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supported promotional activities, informing guests of upcoming events and special offers.
- Used POS system to enter orders, process payments and issue receipts.
Chef Assistant
We Hotel & Suites Westlands
Westlands
03.2022 - 06.2022
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Supported senior chefs with creative meal planning and recipe development.
- Demonstrated adaptability by stepping into various roles within the kitchen when needed, maintaining smooth operations during staff absences or high-volume periods.
Education
Diploma in Hospitality Management -
Nairobi Institute of Business Studies, Thika
Thika09-2021
Driving Classes -
Holiday Driving School
Ruiru03-2020
High School Certificate - undefined
Maria Immaculata Secondary School, Kiambu
Kiambu12-2017
Primary School Certificate -
Kajiado Hill School
Kajiado11-2013
Skills
- Pastries and Baking
- Waitressing
- Food Safety and Sanitation Food Storage
- Cooking
- Laundry
- Housekeeping
- Front Office
Interests
Cooking Watching, movies, Swimming, Listening to music, Bowling, Travelling
Timeline
Waitress
CJ’s Restaurant
03.2023 - Current
Attendant and Cashier
Champions Supermarket, Ruiru
10.2022 - 10.2023
Chef Assistant
We Hotel & Suites Westlands
03.2022 - 06.2022
High School Certificate - undefined
Maria Immaculata Secondary School, Kiambu
Diploma in Hospitality Management -
Nairobi Institute of Business Studies, Thika
Driving Classes -
Holiday Driving School
Primary School Certificate -
Kajiado Hill School