Faith Kavwele
Nairobi
Summary
I specialize in streamlining operations, managing schedules, and keeping inboxes under control. I’m highly skilled in tools like Google Workspace, Trello, Zoom, and CRM platforms, making remote collaboration seamless and efficient. Known for my reliability, attention to detail, and proactive communication, I thrive in fast-paced environments where organization is key. Whether supporting executives or small business owners, I bring calm, clarity, and consistency to every task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ICT Officer
TVET CDACC
06.2024 - Current
- Managed digital communication platforms
- Provided technical support and resolved user issues
- Organized digital files, records, and backups
- Scheduled virtual meetings and system updates
- Documented processes and system changes
Social Media Manager
Fays Glamour Wears
10.2023 - Current
- Managed content calendars and scheduled posts across various social media platforms
- Created engaging captions, hashtags, and visual assets to align with brand identity
- Responded to audience comments and direct messages to maintain active engagement
- Analyzed performance metrics and compiled weekly reports for client review
- Monitored industry trends and competitor activity to recommend timely content ideas
Supermarket Attendant
Rigino Enterprise
01.2023 - 09.2023
- Managed customer interactions and resolved inquiries using CRM tools to ensure satisfaction and retention.
- Logged and updated customer data accurately in digital systems to support personalized service delivery.
- Tracked purchasing behavior and preferences to inform targeted promotions and communication strategies.
- Responded to feedback and complaints promptly, escalating issues when necessary to maintain service quality.
- Analyzed customer trends and generated reports to support decision-making and improve engagement efforts.
Education
Certificate - Virtual Assistant
ALX Africa
09-2025
Bachelor of Science - Education
University Of Eldoret
12-2024
Certificate - ICT
University of Eldoret
12-2023
Kenya Certificate Of Secondary Education - KCSE
Muthale Girls High School
11-2019
Skills
- Emergency response
- Team collaboration
- Inventory control
- Problem resolution
- Product merchandising
- Teamwork
- Microsoft Office proficiency
- Leadership
Certification
Virtual assistant certificate ICT Certificate
Personal Information
Learning new tech tools Language learning
- Adapted quickly to new tech tools such as Google workspace,Trello,Microsoft Teams, CRM, and automation platforms
- Explored and mastered productivity apps to streamline client workflows
- Applied language skills to translate documents and manage multilingual content
Timeline
ICT Officer
TVET CDACC
06.2024 - Current
Social Media Manager
Fays Glamour Wears
10.2023 - Current
Supermarket Attendant
Rigino Enterprise
01.2023 - 09.2023
Certificate - Virtual Assistant
ALX Africa
Bachelor of Science - Education
University Of Eldoret
Certificate - ICT
University of Eldoret
Kenya Certificate Of Secondary Education - KCSE
Muthale Girls High School