Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
FAITH IRUNGU
Central
Summary
Overview
2
years of professional experience
Work History
Lorenzo Drycleaners Nairobi, Kenya
Customer Service Representative
10.2022 - Current
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Addressing and resolving customer complaints and issues.
- Assisting customers with placing orders,tracking shipments and processing the payments.
- Collaborating with other people in the departments to address customer needs effectively.
Boma HotelNairobi ,Kenya
Guest Service Associate
04.2022 - 08.2022
Job overview
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handle guest inquires ,requests ,and complaints in a timely and professional manner,resolving issues to the satisfaction of the guest
- Answered hotel phones with professionalism and directed calls appropriately.
Hilton Hotel Nairobi,Kenya
Guest Service Associate
12.2021 - 04.2022
Job overview
- Provided accurate information regarding local attractions, restaurants and activities.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Created welcoming and comfortable environment for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Amboseli Institute of Hospitality And Technology Thika, Nairobi Province, Kenya
Diploma from Hospitality Management
12.2022
University Overview
Skills
- Report Preparation
- Data Collection
- Strong communication and Interpersonal skills
- Document and Records Management
- Attention to details and ability to multitask in a fast-paced environment
- Knowledge of hotel operations and guest service standards
- Customer Retention Strategies
- Microsoft Office Suite
- Microsoft Excel
- Microsoft PowerPoint
- Customer Relations
- Administrative Support
- Travel Planning
- Administrative and Office Support
- Research
- Calendaring
- Documentation
Creative Writing
Creative Writing
Practicing creative writing can improve stroytelling abilities
Cooking or Baking
Cooking or Baking
Pursing culinary hobbies can foster creativity ,attention to detail, and the ability to follow instructions accurately ,all of which are transferable skills in providing personalized customer service.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Customer Service Representative
Lorenzo Drycleaners
10.2022 - Current
Guest Service Associate
Boma Hotel
04.2022 - 08.2022
Guest Service Associate
Hilton Hotel
12.2021 - 04.2022
Amboseli Institute of Hospitality And Technology
Diploma from Hospitality Management