Faith Githua
Nairobi,Kenya
Summary
Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Remote Relationship Manager
Eneza Telecom Limited
Nairobi, Nairobi Province
2021.05 - Current
- Managing over five thousand loan portfolios of different clients per day
- Increase sales by train clients on various software system online
- Perform monthly reconciliations of check off on all clients
- Collaborated with internal stakeholders to optimise operational delivery.
- Advised clients on relevant software system to maximise efficiency and accuracy
- Identified and developed new business opportunities, expanding existing client bases.
- Secure favourable terms and agreements for clients through effective negotiation.
- Renewed contracts promptly to maintain high-value client bases.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
- Worked flexible hours, covering nights, weekends and bank holidays.
Remote Customer Service Executive/ Call Center Rep
Okolea International Ltd
Nairobi, Nairobi Province
2018.01 - 2021.12
- Managed over 200 inbound calls per day.
- Promoted new financial products for enhanced investment scope.
- Resolved customers issues through emails, ticketing and live chats .
- Collaborated with internal stakeholders to optimise operational delivery.
- Managed long-term customer relationships to increase revenue.
- Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
- Provided customers with accurate up-to data on services.
- Other clerical works.
Sales Representative
Startimes Media Ltd
Nairobi, Nairobi Province
2014.01 - 2016.02
- Carried out active selling from initial customer greeting.
- Sold over 50 pieces of decoders per day.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Set up appointments with potential and current customers to discuss new products and services.
Education
Certificate - High school diploma
High School Certificate
Nyeri 2008.02 - 2011.11
Certificate - Accounting Packages
Accounting Package
Nairobi 2015.01 - 2015.04
Diploma - Management
Kenya Institute of Management
Nairobi, Nairobi Province /2015 - 2018.04
Skills
- Strong leadership, analytical and presentation skills
- Excellent Microsoft Office Skills
- Excellent Business
- Communication Skills
- Financial responsibilities eg reconciliation
- Problem solver
- Critical and quick thinker
- Build and maintain strong connection with customers/clients
- Resolve clients/customers issues through various platform eg Ticketing, emailing, chat spots etc
Languages
English
Fluent
Custom
- Traveling
- Learning new skills
- Teamwork
Accomplishments
June 2019
Award in Customer Success Training Skills
November 2019
Award in Excellent Business Communication Skills
Timeline
Remote Relationship Manager
Eneza Telecom Limited
2021.05 - Current
Remote Customer Service Executive/ Call Center Rep
Okolea International Ltd
2018.01 - 2021.12
Certificate - Accounting Packages
Accounting Package
2015.01 - 2015.04
Sales Representative
Startimes Media Ltd
2014.01 - 2016.02
Certificate - High school diploma
High School Certificate
2008.02 - 2011.11
Diploma - Management
Kenya Institute of Management
/2015 - 2018.04