Faith Gekonge

• Acted as Deputy to the General Manager, overseeing all aspects of outlet management and customer experience
• Led training initiatives for staff on product knowledge, upselling techniques, and visual merchandising (Including product training, upselling, and visual merchandising)
• Managed stock levels, financial reconciliations, and daily operations to maintain a smooth workflow (Including inventory management, financial reconciliation, and operational efficiency)
• Resolved customer concerns promptly and professionally, fostering a service-oriented culture (Including customer service resolution and service culture)
• Supervised and effectively trained more than 10 employees to decrease process lags and boost productivity.
• Answered questions about store policies and addressed customer concerns.
• Streamlined outlet operations for increased efficiency by implementing new process improvements.
• Stayed current on industry trends to inform decision-making regarding merchandise selection for the outlet store.
• Implemented visual merchandising strategies to showcase products effectively, driving increased sales revenue.
• Collaborated with other supervisors to coordinate activities of individual team members and departments.
• Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Managed daily operations for smooth functioning, ensuring a high level of productivity.

BARISTA

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

CUSTOMER SERVICE CASHIER

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Met customer service goals and exceeded customer expectations.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Processed customer orders and accurately handled payment transactions.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

• Managed all aspects of store operations, including supplier coordination, scheduling, and staff supervision (Including supplier relations, scheduling, and staff oversight)
• Handled escalated customer issues, ensuring swift and satisfactory resolutions (customer issue resolution)
• Designed and implemented training programs to enhance team performance and customer engagement (training program development and customer engagement)
• Increased sales through effective merchandising strategies and engaging product presentations.
• Ensured compliance with health and safety regulations through regular inspections of equipment, facilities, and staff practices.

CUSTOMER SERVICE CASHIER

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Met customer service goals and exceeded customer expectations.
• Counted money in drawers at beginning and end of each shift.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Demonstrated versatility by cross-training in various departments throughout the store when required.