Summary
Overview
Work History
Education
Skills
References
NOTABLE TRAININGS ATTENDED
Interests
Timeline
Hi, I’m

FAITH CHERONO GIBSON

Undergraduate Job Seeker
Nairobi ,Nairobi
FAITH CHERONO GIBSON

Summary

Nearly 4 years of operations experience specializing in training and development. Demonstrated success in building strong relationships with employees and stakeholders. Excellent communication skills combined with a detail-oriented approach to ensure compliance with laws and regulations.

Overview

5
years of professional experience

Work History

EVOPARK LTD

SITE OPERATIONS ASSISTANT
09.2023 - Current

Job overview

  • Provided administrative support with accurate document preparation and data entry.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Prepared and delivered operational performance reports to inform management.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Assisted operations manager with planning of routine operations and special projects.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Increased customer satisfaction by developing feedback system for operations team to address concerns promptly.
  • Streamlined customer service processes, allowing for quicker resolution of queries and complaints.
  • Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
  • Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
  • Managed day-to-day department operations with effective workflow coordination.

MASINGA TECHNICAL COLLEGE

TRAINER, PUBLIC SERVICE COMMISION
01.2021 - 11.2022

Job overview

  • Facilitated team-building exercises to foster collaboration between department members.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Elevated participant engagement by developing interactive training modules.
  • Pioneered mentorship program, fostering professional growth and development.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Education

MOI UNIVERSITY
Eldoret

BSC. from ACTUARIAL SCIENCE
05-2019

University Overview

  • Awarded second class honor

KANGARU GIRLS HIGH SCHOOL
Embu

SECONDARY EDUCATION
01-2013

University Overview

Mean Grade B-(Minus)

KIGUMO BOARDING

PRIMARY EDUCATION
01-2009

University Overview

Grade attained: 377 Marks

Skills

Microsoft Office applications Excel and Word knowledge Interpersonal communication Presentation delivery

Strong commitment

Relationship development Client service Delivery of services

Office management

Precision in observation

Operational strategy

Integrity

References

References
  • Esther, Nyakio, Head Of Department, Information Communication & Technology (ICT)-Masinga TVC, 0115513349
  • Maureen, Wanjiru, Site Supervisor, 0717548913, Evopark Limited

NOTABLE TRAININGS ATTENDED

NOTABLE TRAININGS ATTENDED
  • Google Hustle Academy Business Bootcamp
  • Fire and safety training
  • First aid training
  • Smart Youth NSE Investment Challenge 2019 Seminar training
  • Workshop at Insurance Regulatory Authority, Nairobi

Interests

Swimming

Timeline

SITE OPERATIONS ASSISTANT
EVOPARK LTD
09.2023 - Current
TRAINER, PUBLIC SERVICE COMMISION
MASINGA TECHNICAL COLLEGE
01.2021 - 11.2022
KIGUMO BOARDING
PRIMARY EDUCATION
MOI UNIVERSITY
BSC. from ACTUARIAL SCIENCE
KANGARU GIRLS HIGH SCHOOL
SECONDARY EDUCATION

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FAITH CHERONO GIBSONUndergraduate Job Seeker