Faith Chepngetich
Kericho
Summary
Dynamic and results-driven professional with experience at GREAT RIFT VALLEY LODGE AND GOLF RESORT, excelling in guest relations and upselling services. Proficient in computer programming and algorithms, I leverage strong communication skills to enhance client experiences and streamline operations, consistently achieving high satisfaction rates.
Overview
7
7
years of professional experience
Work History
Online remote worker
Freelance
Nakuru
01.2024 - Current
- Utilized various online platforms for effective promotion and marketing of freelance services.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Cashier
GREAT RIFT VALLEY LODGE AND GOLF RESORT
06.2021 - 04.2022
- Process reservations by mail, telephone, referral, from sales office, travel agent’s other hotel departments and walk-in guests.
- Up selling of hotel facilities and amenities.
- Pleasantly welcoming guests and processing their check-ins and check outs.
- Https://www.heritage-eastafrica.com/greatriftvalleylodgeandgolfresort/golf
Service
LENOX RESTAURANT HOTEL
01.2019 - 01.2020
- Know the selling status, rates, and benefits of all packages plans and room availabilities.
- Awareness of all front office procedures and assisting with reception duties when required.
- Rooming and updating of guest profiles.
- Handling internal and external telephone calls.
Education
CERTIFICATE -
RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY
01.2022
CERTIFICATE -
KAPSOIT HIGH SCHOOL
01.2017
CERTIFICATE -
OL-BOTOOS ANNEX ACADEMY SCHOOL
01.2014
Skills
- Introduction to Computer packages
- Computer Ethics
- Basic Computer Programming
- Computer Algorithms
References
- Mr. Antoney, Manager, Lenox Restaurant, P.O Box 122, Kericho, Kericho, 20200, tonykoech76@gmail.com, +254722438434
- Dennis Kiplangat, Supervisor, Lenox Restaurant, P.O Box 122, Kericho, Kericho, 20200, sieledon@gmail.com, +254740681038
- Miss Purity Karuga, Guest Relations Officer, Great Rift Valley Lodge & Golf Resort, purity.karuga@riftvalley-resort.co.ke, +254706450892
Hobbies and Interests
- Meeting and making new people and friends.
- Learning about new cultures.
- Listening to music.
Other Skills
03/01/20, Rift Valley Institute of Science and Technology, Introduction to Computer packages, Computer Ethics, Basic Computer Programming, Computer Algorithms
Attributes
- Good understanding of the importance of high standards in personal qualities and the provision of customer service.
- Quick learner, motivated and attentive to detail.
- Team player and able to work under full or minimal supervision, as required.
- I am friendly and of good communication and customer service skills.
- Good event management, scheduling, time management and up selling skills.
- Ability to recognize and issues and resolve or escalate for resolution.
- Ability to work under pressure (high drive and resilience), diligently, with flexibility and within tight deadlines.
References
References available upon request.
Timeline
Online remote worker
Freelance
01.2024 - Current
Cashier
GREAT RIFT VALLEY LODGE AND GOLF RESORT
06.2021 - 04.2022
Service
LENOX RESTAURANT HOTEL
01.2019 - 01.2020
CERTIFICATE -
RIFT VALLEY INSTITUTE OF SCIENCE AND TECHNOLOGY
CERTIFICATE -
KAPSOIT HIGH SCHOOL
CERTIFICATE -
OL-BOTOOS ANNEX ACADEMY SCHOOL