Voluntary and community work
Faith Chepkwony
Psychologist
Nairobi, Nairobi Province,30
Summary
Developed key skills in conflict resolution and community engagement in collaborative online environment. Seeking to transition into new field where these skills can contribute to positive and productive workspace. Focused on creating inclusive and respectful interactions.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Peer Support Moderator
Supportiv
11.2023 - Current
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Enhanced user experience by addressing and resolving conflicts in online forums.
Sales Representative
Meticulous Marketing Agency
05.2018 - 08.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Psychology
Kenyatta University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Empathy
Active listening
Cross-cultural communication
Salesmanship
Collaboration
Customer service
Organizational skills
Certification
Certificate in Human Resource Management
Interests
Yoga
Culture
Timeline
Peer Support Moderator
Supportiv
11.2023 - Current
Sales Representative
Meticulous Marketing Agency
05.2018 - 08.2018
Bachelor of Arts - Psychology
Kenyatta University
04.2001 -