Faith Amahati Kwaiya
Summary
Dynamic and goal-driven sales professional with a background in Public Administration and strong experience in customer engagement, lead generation, and service promotion. Skilled in client relationship management, persuasive communication, and meeting sales targets with a proven record of improving customer satisfaction, streamlining administrative processes, and achieving team objectives in fast-paced work environments.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Representative
YSN Furniture Store
03.2025 - 12.2025
- Assisted customers in selecting furniture products based on their needs, preferences, and budget.
- Promoted furniture products and closed sales, contributing to increased store revenue.
- Maintained strong customer relationships to encourage repeat purchases and referrals.
- Managed showroom presentation and ensured products were well displayed and stocked.
- Handled customer inquiries, orders, and after-sales support professionally.
Sales Assistant
DHL Kenya
08.2024 - 03.2025
- Generated new client leads and promoted DHL services to achieve sales targets.
- Built strong client relationships, ensuring repeat business and customer loyalty.
- Delivered high-quality customer service in a fast-paced, performance-driven environment.
- Assisted customers with service inquiries and ensured timely resolution of issues.
Technical Support Assistant
Star Agribusiness Firm
02.2024 - 07.2024
- Provided technical assistance to clients, improving customer experience and trust.
- Supported digital service delivery and streamlined communication across departments.
- Resolved system and user issues promptly, increasing user satisfaction.
Sales Representative
Prime Life Assurance Agency
01.2023 - 08.2023
- Marketed and sold life and general insurance products to individual and corporate clients.
- Conducted client needs assessments and recommended suitable insurance policies.
- Built long-term client relationships, improving policy renewals by 30%.
Education
Bachelor of Science - Public Administration and Leadership
Jomo Kenyatta University of Agriculture and Technology
01.2024
Kenya Certificate of Secondary Education - undefined
Moi Girls Vokoli High School
01.2020
Skills
Sales and Marketing Strategy
References
Available upon request
Accomplishments
- Exceeded sales targets by promoting service packages that increased client uptake.
- Recognized for resolving over 90% of client issues during first contact.
- Successfully processed and organized 100+ case files, improving workflow efficiency.
Certification
Basic Computer Studies – Proficient in MS Word, Excel, PowerPoint, and Data Management
Short Courses
- Public Sector Management Alison (Completed March 2024)
- Leadership and Governance Essentials Coursera (Completed November 2024)
- Monitoring & Evaluation Fundamentals Udemy (In Progress)
Timeline
Sales Representative
YSN Furniture Store
03.2025 - 12.2025
Sales Assistant
DHL Kenya
08.2024 - 03.2025
Technical Support Assistant
Star Agribusiness Firm
02.2024 - 07.2024
Sales Representative
Prime Life Assurance Agency
01.2023 - 08.2023
Kenya Certificate of Secondary Education - undefined
Moi Girls Vokoli High School
Bachelor of Science - Public Administration and Leadership
Jomo Kenyatta University of Agriculture and Technology