FAITH AKOTH ONYANGO
NAIROBI
Summary
Faith Onyango is a dynamic and results-oriented professional with a proven track record at Kenya Plant Health Inspectorate Service (KEPHIS) and extensive experience in project management, agribusiness management and trade; and customer service. Throughout my career, I have
excelled in budget management and risk mitigation, enhancing project efficiency by 30%.
I have at all times demonstrated exceptional leadership and communication skills, skilled at steering teams toward achieving organizational goals. I am a dependable professional with a track record of success in managing projects, attention to detail with a proactive mindset; seeking opportunities to improve processes and workflows for team benefit.
Overview
9
9
years of professional experience
Work History
Intern- Public Service Commission Program
Kenya Plant Health Inspectorate Service (KEPHIS)
Nairobi
02.2024 - 01.2025
- Provided consistent follow-up on activities in projects run by the organization, by working closely with the project team.
- Wrote and forwarded budgets for approval for the implementation of activities.
- Assisted with event planning, support, and execution of virtual and in-person engagements.
- Utilized the document management system to organize company files, keeping data up-to-date and easily accessible.
- Collated reports for the various project activities, and assisted in the development of reports to the donor.
- Maintained accurate records of all activities performed throughout the internship period.
- Ensured that enterprise risk management is implemented according to the organization’s requirements, together with the project team.
- Ensured that the Information Security Management System is implemented according to the organization’s requirements.
- Regularly monitored and evaluated the implementation of the organization’s projects, in close collaboration with the project team.
- Prepared and compiled updates to ensure proper project implementation, as per signed project documents.
- Maintained positive working relationships with fellow staff and management.
- Prepared reports summarizing project progress and results for management review.
- Analyzed the organization’s and industry concerns, developing concept notes, and project proposals.
Customer Service Officer ( Temporary)
Kenya Plant Health Inspectorate Service (KEPHIS)
Nairobi
03.2024 - 04.2024
- Managed incoming calls, redirecting them to appropriate departments or personnel.
- Handled inquiries and provided accurate information about the organization's services, programs, and activities.
- Provided administrative support to various departments, including filing, photocopying, and data entry.
- Scheduled appointments, meetings, and conference rooms for staff and management, as required.
- Distributed incoming mail, parcels, and packages to the appropriate recipients within the organization.
- Monitored and maintained the cleanliness and tidiness of the reception area, ensuring a professional and welcoming environment.
- Reported any maintenance issues or facility-related concerns to the appropriate personnel for resolution.
- Managed the inventory of office supplies, replenishing stock as needed, and coordinating procurement requests.
- Handled customer complaints and concerns with empathy and professionalism, escalating issues to management when necessary.
- Maintained a positive and helpful attitude toward all visitors, striving to exceed their expectations and provide exceptional service.
- Established trustful relationships with customers through effective communication skills.
Volunteer
Kenyan Producer Responsibility Organization (KEPRO)
05.2023 - 07.2023
- Assisted in project planning, including defining scope, objectives, and deliverables.
- Participated in project meetings, providing updates, and tracking progress.
- Helped in designing a curriculum for waste pickers and collectors in Kenya.
- Coordinating and communicating with various stakeholders concerning the organization's projects and activities.
- Writing proposals for donor funding, and various organizations' activities, and community sensitization events.
- Conducting follow-ups with members of the organization to get feedback via phone calls.
- Coordinating the organization's day-to-day activities to ensure smooth operations.
- Data collection using KOBO to provide data relevant to various field projects.
Industrial attachment
Kenya Farmers Association (KFA)
05.2019 - 08.2019
- Budgeted equipment purchases and regular repairs
- Managed user accounts Email and Server Logins
- Collected and reported on metrics related to stock growth, production actions, and environmental assessments to facilitate effective decision-making
- Set and improve standard operating procedures to oversee stock management
- Researched pests and diseases common to individual types of stock and developed mitigation plans
- Placed supply orders, restocked supplies, and merchandised products for purchase by customers
- Provided top-notch customer service to every customer
- Sold various farm requirements like animal and poultry feeds, seeds, farm equipment, vaccines, and supplements to farmers after consultation
- Used MS software to record and document information regarding sales
- Managed operational records, administrative needs, and marketing plans to promote business and strengthen streams
Volunteer Biology and Agriculture Teacher
Canon Apindi Mixed Sec School
01.2016 - 08.2016
- Prepared lesson plans on topics such as plant science and technology in farming
- Instructed students on the importance of conserving natural
- Planned events and field trips to provide hands-on experiences in agricultural areas
- Motivated students to undertake projects and researchers to assist students in gaining practical knowledge about the agricultural field
- Delivered lectures on various topics such as crop production, soil chemistry, and plant genetics to over 30 students
- Conducted assessments of student learning styles and used results to plan instructional activities
- Taught students about various agricultural techniques through various experiment
Education
M.D. - Project Planning and Management
Catholic University of Eastern Africa
Nairobi, Kenya10-2025
Bachelor of Science - Agribusiness Management and Trade
Machakos University
Machakos, Kenya04.2021
Kenya Certificate of Secondary Education -
Kadika Girls Secondary School
11.2015
Skills
- Project scheduling with tools like Jira or Trello
- Budget management: managing budgets, reducing costs
- Risk management: identifying and mitigating project risks
- Agile Methodologies: Scrum and Kanban
- Leadership: able to inspire and guide team members
- Time management: prioritizing tasks and managing time effectively
- Communication: excellent verbal and written communication
- Adaptability: capable of adjusting to new challenges and environments
References
Available upon request
Languages
- English
- Kiswahili
Languages
English
First Language
Swahili
Advanced (C1)
C1
Affiliations
- Urban gardening
- Volunteer work
- Outdoor activities
- Team sports
- Learning a skill
References
References available upon request.
Timeline
Customer Service Officer ( Temporary)
Kenya Plant Health Inspectorate Service (KEPHIS)
03.2024 - 04.2024
Intern- Public Service Commission Program
Kenya Plant Health Inspectorate Service (KEPHIS)
02.2024 - 01.2025
Volunteer
Kenyan Producer Responsibility Organization (KEPRO)
05.2023 - 07.2023
Industrial attachment
Kenya Farmers Association (KFA)
05.2019 - 08.2019
Volunteer Biology and Agriculture Teacher
Canon Apindi Mixed Sec School
01.2016 - 08.2016
M.D. - Project Planning and Management
Catholic University of Eastern Africa
Bachelor of Science - Agribusiness Management and Trade
Machakos University
Kenya Certificate of Secondary Education -
Kadika Girls Secondary School
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