Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Languages
Affiliations
References
Timeline
Generic

FAITH AKOTH ONYANGO

NAIROBI

Summary

Faith Onyango is a dynamic and results-oriented professional with a proven track record at Kenya Plant Health Inspectorate Service (KEPHIS) and extensive experience in project management, agribusiness management and trade; and customer service. Throughout my career, I have

excelled in budget management and risk mitigation, enhancing project efficiency by 30%.

I have at all times demonstrated exceptional leadership and communication skills, skilled at steering teams toward achieving organizational goals. I am a dependable professional with a track record of success in managing projects, attention to detail with a proactive mindset; seeking opportunities to improve processes and workflows for team benefit.

Overview

9
9
years of professional experience

Work History

Intern- Public Service Commission Program

Kenya Plant Health Inspectorate Service (KEPHIS)
Nairobi
02.2024 - 01.2025
  • Provided consistent follow-up on activities in projects run by the organization, by working closely with the project team.
  • Wrote and forwarded budgets for approval for the implementation of activities.
  • Assisted with event planning, support, and execution of virtual and in-person engagements.
  • Utilized the document management system to organize company files, keeping data up-to-date and easily accessible.
  • Collated reports for the various project activities, and assisted in the development of reports to the donor.
  • Maintained accurate records of all activities performed throughout the internship period.
  • Ensured that enterprise risk management is implemented according to the organization’s requirements, together with the project team.
  • Ensured that the Information Security Management System is implemented according to the organization’s requirements.
  • Regularly monitored and evaluated the implementation of the organization’s projects, in close collaboration with the project team.
  • Prepared and compiled updates to ensure proper project implementation, as per signed project documents.
  • Maintained positive working relationships with fellow staff and management.
  • Prepared reports summarizing project progress and results for management review.
  • Analyzed the organization’s and industry concerns, developing concept notes, and project proposals.

Customer Service Officer ( Temporary)

Kenya Plant Health Inspectorate Service (KEPHIS)
Nairobi
03.2024 - 04.2024
  • Managed incoming calls, redirecting them to appropriate departments or personnel.
  • Handled inquiries and provided accurate information about the organization's services, programs, and activities.
  • Provided administrative support to various departments, including filing, photocopying, and data entry.
  • Scheduled appointments, meetings, and conference rooms for staff and management, as required.
  • Distributed incoming mail, parcels, and packages to the appropriate recipients within the organization.
  • Monitored and maintained the cleanliness and tidiness of the reception area, ensuring a professional and welcoming environment.
  • Reported any maintenance issues or facility-related concerns to the appropriate personnel for resolution.
  • Managed the inventory of office supplies, replenishing stock as needed, and coordinating procurement requests.
  • Handled customer complaints and concerns with empathy and professionalism, escalating issues to management when necessary.
  • Maintained a positive and helpful attitude toward all visitors, striving to exceed their expectations and provide exceptional service.
  • Established trustful relationships with customers through effective communication skills.

Volunteer

Kenyan Producer Responsibility Organization (KEPRO)
05.2023 - 07.2023
  • Assisted in project planning, including defining scope, objectives, and deliverables.
  • Participated in project meetings, providing updates, and tracking progress.
  • Helped in designing a curriculum for waste pickers and collectors in Kenya.
  • Coordinating and communicating with various stakeholders concerning the organization's projects and activities.
  • Writing proposals for donor funding, and various organizations' activities, and community sensitization events.
  • Conducting follow-ups with members of the organization to get feedback via phone calls.
  • Coordinating the organization's day-to-day activities to ensure smooth operations.
  • Data collection using KOBO to provide data relevant to various field projects.

Industrial attachment

Kenya Farmers Association (KFA)
05.2019 - 08.2019
  • Budgeted equipment purchases and regular repairs
  • Managed user accounts Email and Server Logins
  • Collected and reported on metrics related to stock growth, production actions, and environmental assessments to facilitate effective decision-making
  • Set and improve standard operating procedures to oversee stock management
  • Researched pests and diseases common to individual types of stock and developed mitigation plans
  • Placed supply orders, restocked supplies, and merchandised products for purchase by customers
  • Provided top-notch customer service to every customer
  • Sold various farm requirements like animal and poultry feeds, seeds, farm equipment, vaccines, and supplements to farmers after consultation
  • Used MS software to record and document information regarding sales
  • Managed operational records, administrative needs, and marketing plans to promote business and strengthen streams

Volunteer Biology and Agriculture Teacher

Canon Apindi Mixed Sec School
01.2016 - 08.2016
  • Prepared lesson plans on topics such as plant science and technology in farming
  • Instructed students on the importance of conserving natural
  • Planned events and field trips to provide hands-on experiences in agricultural areas
  • Motivated students to undertake projects and researchers to assist students in gaining practical knowledge about the agricultural field
  • Delivered lectures on various topics such as crop production, soil chemistry, and plant genetics to over 30 students
  • Conducted assessments of student learning styles and used results to plan instructional activities
  • Taught students about various agricultural techniques through various experiment

Education

M.D. - Project Planning and Management

Catholic University of Eastern Africa
Nairobi, Kenya
10-2025

Bachelor of Science - Agribusiness Management and Trade

Machakos University
Machakos, Kenya
04.2021

Kenya Certificate of Secondary Education -

Kadika Girls Secondary School
11.2015

Skills

  • Project scheduling with tools like Jira or Trello
  • Budget management: managing budgets, reducing costs
  • Risk management: identifying and mitigating project risks
  • Agile Methodologies: Scrum and Kanban
  • Leadership: able to inspire and guide team members
  • Time management: prioritizing tasks and managing time effectively
  • Communication: excellent verbal and written communication
  • Adaptability: capable of adjusting to new challenges and environments

Websites

References

Available upon request

Languages

  • English
  • Kiswahili

Languages

English
First Language
Swahili
Advanced (C1)
C1

Affiliations

  • Urban gardening
  • Volunteer work
  • Outdoor activities
  • Team sports
  • Learning a skill

References

References available upon request.

Timeline

Customer Service Officer ( Temporary)

Kenya Plant Health Inspectorate Service (KEPHIS)
03.2024 - 04.2024

Intern- Public Service Commission Program

Kenya Plant Health Inspectorate Service (KEPHIS)
02.2024 - 01.2025

Volunteer

Kenyan Producer Responsibility Organization (KEPRO)
05.2023 - 07.2023

Industrial attachment

Kenya Farmers Association (KFA)
05.2019 - 08.2019

Volunteer Biology and Agriculture Teacher

Canon Apindi Mixed Sec School
01.2016 - 08.2016

M.D. - Project Planning and Management

Catholic University of Eastern Africa

Bachelor of Science - Agribusiness Management and Trade

Machakos University

Kenya Certificate of Secondary Education -

Kadika Girls Secondary School

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