Reading literature, IT research documents and novel
James Gichanga
ICT
Nairobi,00100
Summary
Dedicated ICT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
7
7
Certifications
Work History
Network Support Engineer
XRX Technologies Limited
Nairobi, Nairobi
02.2020 - 03.2021
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
- Managed full network stacks and maintained uptimes.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Supported users in setup and configuration of wireless bridge networks.
- Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Utilized source code control for tracking configurations and changes.
- Provided faculty and staff with security software and network configuration support.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Performed network security design and integration duties.
- Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.
- Managed full network stacks and maintained uptimes of [100]%
- Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from [10]% to [100]%
Telecommunications Technician
Semgil Fibre Solutions Limited
Nairobi, Nairobi
06.2014 - 06.2018
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Installed and configured new devices and system components.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
- Handled [25] calls per day to address customer inquiries and concerns
Telecommunications Technician
prime telecom limited
Nairobi , Nairobi
01.2014 - 05.2014
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed construction operations and installation of telecommunications towers for several telecom companies.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Proved successful working within tight deadlines and fast-paced atmosphere.
IT Administrator
Kenya Institute of Professional Studies
Nairobi , Nairobi
01.2013 - 09.2013
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Resolved system, hardware and telephone issues within GIVEN hours, improving efficiency among departments.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Provided support for networking protocols and characteristics.
- Monitored systems in operation and input commands to troubleshoot areas.
Systems Engineer
Computer ways ltd
Nairobi, Nairobi
09.2012 - 12.2012
- Completed project documentation, updated and distributed to appropriate project personnel.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Designed and implemented system security and data assurance.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Implemented firewalls, two-factor authentication and antivirus software for networks supporting 20 users
- Reviewed and analyzed security logs to determine and alleviate network threats
- Configured and managed Cisco Fabric environment by creating device alias and zones
Education
Some College (No Degree) - Kenya Certificate in Primary Education (KCPE)
Rungiri Primary School
Nairobi, Kenya 01.1998 - 12.2006
Some College (No Degree) - Kenya Certificate in Secondary Education (KCSE)
Muguga Wagatonye Secondary School
Nairobi, Kenya 01.2007 - 12.2010
Some College (No Degree) - IT System Support
Kenya Christian Industrial Training Institute
Nairobi, Kenya 01.2011 - 12.2012
Skills
Network support
Certification
Introduction to Cybersecurity
Interests
Sightseeing, hiking and adventures
Playing scrabble, browsing and reading Blog
Additional Information
Mr. Mandeep Sembhi
CEO,
Semgil Fibre Solutions Limited
Mandeep@semgil.com
Tel: +254 733 674 189.
Mr. Jasper Mwasi
Technical Manager ,
XRX Technologies limited
Tel: +254 707 165 785.
Timeline
Cisco Certified Specialist - Enterprise Core
02-2021
Technical Support Fundamentals
08-2020
The Bits and Bytes of Computer Networking
08-2020
Additional Details MD-100: Windows Client
03-2020
Network Support Engineer
XRX Technologies Limited
02.2020 - 03.2021
Introduction to Cybersecurity
02-2020
ISO 90001:2015
04-2018
Telecommunications Technician
Semgil Fibre Solutions Limited
06.2014 - 06.2018
Fibre Fusion /Structural cabling
05-2014
Telecommunications Technician
prime telecom limited
01.2014 - 05.2014
IT Administrator
Kenya Institute of Professional Studies
01.2013 - 09.2013
Systems Engineer
Computer ways ltd
09.2012 - 12.2012
Some College (No Degree) - IT System Support
Kenya Christian Industrial Training Institute
01.2011 - 12.2012
Some College (No Degree) - Kenya Certificate in Secondary Education (KCSE)
Muguga Wagatonye Secondary School
01.2007 - 12.2010
Some College (No Degree) - Kenya Certificate in Primary Education (KCPE)
Rungiri Primary School
01.1998 - 12.2006