
Energetic field engineer offering wealth of experience in interacting with Base Transceiver Stations power elements(Rectifiers, Backup Generators, Batteries and changeover boards), system troubleshooting, and executing repairs. Registered engineer with 3 years experience working with multi-vendor systems and products(Siemens, Schneider,Huawei,ABB, Perkins, Cummins ...).
• Proactively monitoring and managing Safaricom Network
• Generating and managing ticket numbers associated with BTS faults
• Act as a link between the client and field officers with an accurate and timely response
• Accurate BTS power fault analysis and escalation hence efficient and effective solution of problems
• Preparing reports that benchmark against the Service Level Agreement (SLA)
Hardware and software troubleshooting
Power systems
Technical Report Writing
Circuit theory and analysis
Telecommunications Technical Personnel License, Communications Authority of Kenya
Telecommunications Technical Personnel License, Communications Authority of Kenya
Cisco Routing and Switching, Introduction to Networks, Cisco Networking Academy, KCA University
Graduate Member, EBK, Engineers Board of Kenya