Ezra Papa
Customer Service Representative
Thika
Summary
Customer-focused professional with 1 year of experience in service roles.
Skilled in communication, problem-solving, and handling inquiries via phone, email, and chat.
Proven ability to multitask in fast-paced environments while ensuring customer satisfaction.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Info Trak Research and Consulting Co.
1 2023 - Current
- Handled customer inquiries via phone, email, and chat, providing prompt, knowledgeable responses on products, pricing, and availability
- Collaborated with internal teams to resolve complex issues
- Performed accurate data entry, record management, scheduling, and reporting, ensuring smooth administrative operations
Substitute Tutor
Thika Educational Centre (TEC)
01.2020 - 01.2022
- Provided substitute teaching for various subjects, engaging students both virtually and in-person
- Ensured a positive learning environment and maintained classroom standards
- Collaborated with staff to support educational initiatives and goals
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Collaborated with fellow educators to design interdisciplinary lessons, promoting well-rounded learning experiences.
Education
Bachelor of Education - Arts
Mount KenyaUniversity
01.2019 - 01.2023
Google AI Essentials - undefined
Coursera
Skills
Critical Thinking
Salesforce & HubSpot
Virtual Collaboration
Problem-Solving
Technical Proficiency
Customer Service
Active Listening
Call Management
References
Mr. Peter Mbau, Principal, Thika Educational Centre (TEC), 0757076940
Timeline
Substitute Tutor
Thika Educational Centre (TEC)
01.2020 - 01.2022
Bachelor of Education - Arts
Mount KenyaUniversity
01.2019 - 01.2023
Customer Service Representative
Info Trak Research and Consulting Co.
1 2023 - Current
Google AI Essentials - undefined
Coursera
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