Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ezra Mung'athia

Meru

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.


Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

2
2
years of professional experience

Work History

ICT Technician

Thika Law Court
01.2020 - 12.2021
  • Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
  • Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
  • Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
  • Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
  • Increased user satisfaction with effective communication and prompt resolution of support tickets.
  • Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed.
  • Improved network security by performing routine vulnerability assessments and implementing appropriate countermeasures.

Education

High School Diploma -

Mount Kenya University
Thika
07.2022

Skills

  • ITIL Processes
  • Backup solutions
  • Network Troubleshooting
  • Remote Support

Timeline

ICT Technician

Thika Law Court
01.2020 - 12.2021

High School Diploma -

Mount Kenya University

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Ezra Mung'athia