Ezekiel Ooko

Stedmak Gardens Karen

12.2022 - Current

Oversee food planning.
Events and banqueting supervisor, event organising and Making sure payment of all the events are made.
Overseeing the steady run in the restaurant, Making sure the daily target is made
Cost cutting in food and beverage sector.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Boosted team performance by developing customer service training materials and conducting service training.
Assisted in organizing and overseeing assignments to drive operational excellence.
Developed and implemented customer service policies to enhance satisfaction.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.