Everlyne Wairimu

Company Overview: At Green Earth, we specialize in comprehensive waste minimization programs that help reduce environmental impact. Our integrated solutions support companies in becoming leaders in compliance and sustainability.

Role Summary: As a Customer Service Manager, I focus on ensuring exceptional client satisfaction. I oversee service teams, address inquiries, resolve complaints, and streamline processes for efficient recycling services. I collaborate closely with operations to guarantee timely service, maintain strong client relationships, and implement strategies to enhance customer experience while promoting sustainable practices.

Key Achievements:

• Improved customer satisfaction by resolving complaints swiftly and effectively.
• Enhanced service processes and maintained accurate records to ensure seamless operationser service actions and discussions.

• Green Earth specializes in waste minimization programs that reduce environmental impact. Our fully integrated waste management solutions help businesses lead in compliance and sustainability, allowing them to focus on core operations while protecting the environment.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Facilitated training and onboarding for incoming office staff.
• Organized and coordinated conferences and monthly meetings.
• Handled confidential and sensitive information with discretion and tact.
• Took notes and dictation at meetings.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Updated and maintained confidential databases and records.

• The main role includes interacting with customers to address their concerns, answer their questions and assist them with their needs
• A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns

• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements
• Strengthened outreach by coordinating events to maximize marketing initiatives
• Created customized marketing materials to increase product awareness

• Supported senior company leaders by delivering reports outlining performance to drive process improvements
• Oversaw packaging of goods for delivery and arrival of stock
• Oversaw material goods and equipment inventories to prevent financial loss
• Built long-term relationships due to prompt and courteous service

• Memorized games and rules to facilitate positive entertainment experience
• Reported concerns, broken machines and out-of-order games to supervisor
• Monitored rules and regulations for each different game and attraction
• Answered guest questions to provide fun game experience
• Communicated proactively with guests to troubleshoot problems and provide guidance
• Recorded daily opening and closing reports to reconcile sales
• Assisted with ticket redemption and provided prize selection to customers
• Conducted routine rounds through game room floor to check and test games