Everlyne Murey
Eldoret, Uasin Gishu
Summary
Experienced Data Communications professional in the Information and Communication Technology industry. Skilled in installation, configuration, troubleshooting, and maintenance of network systems (LANs and WANs), system administration, database management, and technical support. Proficient in preventive maintenance of computers and ICT devices, supervising system modifications, and Information Communications Technology Trainer Of Trainers (TOT). Perspicuous Senior Occupational Safety & Health Officer with three years of experience promoting workplace safety policies and worker well-being. Equipped with strong problem-solving abilities, excellent communication skills, and dedication to achieving positive results. Demonstrates strong analytical, communication, and teamwork skills with a commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Occupational Safety and Health Practitioner
Ministry of Labour and Social Protection
10.2022 - Current
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements.
- Contributed to quality improvement initiatives by identifying areas for improvement and proposing actionable solutions.
- Participated in continuing education and professional development to enhance expertise and skills.
- Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
TECHNICAL SUPPORT ANALYST
Moi-Jpik Consortium
08.2016 - 06.2021
- Develop troubleshooting algorithms and supervise system modifications
- Create service goals for the team; ensuring current applications are updated and align with the implementation of new applications;
- Evaluate the team's work processes, best practices and implement changes to streamline operations.
- Analyzing end users' needs; and selecting applications to meet those needs.
- Managing a large number of incoming calls and emails
- Answering inquiries by clarifying desired information; researching, locating, and providing information.
- Fulfilling requests by clarifying desired information; recording and forwarding requests.
- Selling additional services by recognizing opportunities and explaining new features.
- Updating job knowledge by participating in educational opportunities.
- Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Digital Literacy Program
ICT SUPPORT TECHNICIAN
Moi University
02.2016 - 07.2016
- Preventive and routine maintenance of computers and other ICT devices
- System administration (software installation, configuration and upgrading)
- Database management using Microsoft SQL Server and MySQL
- E-mail/internet administration
- Installation and maintenance of Local Area Networks (LANs)
- Web design and Maintenance
- Digital Laptop Project (Teacher and Learner Digital Device installation and configuration)
- ICT Dept
ICT SUPPORT TECHNICIAN
Moi University
05.2014 - 08.2014
- Preventive and routine maintenance of computers and other ICT devices
- System administration (software installation, configuration and upgrading)
- Database management using Microsoft SQL Server and MySQL
- E-mail/internet administration
- Installation and maintenance of Local Area Networks (LANs)
- Web design and Maintenance
- ICT Department
ICT SUPPORT ASSISTANT
Moi University
08.2008 - 12.2008
- Troubleshooting and Maintenance of Network Systems (LAN & WANS)
- Repair and maintenance of computers
- Assisting students in their tutorials and training on how to use various packages and software
- Software installation and troubleshooting
- Performed the secretarial duties in the department
- Machine assembly and replacement of damaged hardware parts.
- Electrical and Telecommunication Engineering Dept
Education
DIP. - COMPUTER STUDIES
Rift Valley Institute of Science and Technology
BSC. - COMPUTER SCIENCE
University of Eldoret
11-2015
Skills
- Health and safety oversight
- Occupational safety
- Hardware configuration
- Remote technical support
- Software installation
- Network administration
- Effective organizational skills
- Customer support
- Experienced with MS Office applications
- Incident management
- Experienced with ticketing software
- User Support
- Verbal and written communication
- Telecommunications support
- IT technical support
- Employee training development
Accomplishments
- Collaborated with a team of 10 in the development of Occupational safety and health committee regulations and policies for their workplace.
- Achieved tremendous change at a workplace through effectively helping with Occupational Health &Safety training in different areas at the workplace.
Certification
- Feb 2019: ISOC- Introduction to network Operations: UNIX/LINUX
- July 2021: Microsoft- Microsoft Technical Associate (MTA)
LANGUAGES
Speaking: English - Excellent, Swahili - Excellent
Reading: English - Excellent, Swahili - Excellent
Writing: English - Excellent, Swahili - Excellent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Occupational Safety and Health Practitioner
Ministry of Labour and Social Protection
10.2022 - Current
TECHNICAL SUPPORT ANALYST
Moi-Jpik Consortium
08.2016 - 06.2021
ICT SUPPORT TECHNICIAN
Moi University
02.2016 - 07.2016
ICT SUPPORT TECHNICIAN
Moi University
05.2014 - 08.2014
ICT SUPPORT ASSISTANT
Moi University
08.2008 - 12.2008
DIP. - COMPUTER STUDIES
Rift Valley Institute of Science and Technology
BSC. - COMPUTER SCIENCE
University of Eldoret
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