Everlyne Kananu
Nairobi,Kenya
Summary
Four years of sales support in customer facing and telemarketing roles on B2B and B2C levels. Demonstrated a track record of achieving targets and set KPIs on time, clearly providing technical assistance and setup for customers. Organized quotes and sales pitches for sales facilitation during showroom sales and cold calls. Combined attention to detail and organization skills to discharge duties as per cashier role. Led a team of 7 waiters as an assistant to the supervisor.
Experienced in facilitating operational activities within service environments, effectively coordinating between servers and bartenders to enhance workflow efficiency. Demonstrated ability to address service complaints and payment issues, achieving a notable reduction in customer complaints. Proficient in managing cash register operations and maintaining accurate sales records, ensuring high integrity of revenue reporting. Skilled in upselling and relationship building, contributing to improved customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Waiter
Jates Bar and Restaurant
Nairobi, Kenya
10.2022 - Current
- Facilitated the running of floor activities between servers and bar tenders in the facility
- Assisted the supervisor in attending to service complaints and payment issues between cashiers, waiters and customers; reduced complaints by 25% from the customer's side
- Attended the cash register to append all POS orders as the cashier; maintained a record 5 mins delay between bar orders and 20 mins for food orders
- Matching the daily stock, sales reports to match the cash register records; ensured a 98% sales revenue integrity.
- Waited tables in the restaurant section; collaborated with bar waiters to get all orders in time targeting a 10 mins maximum wait between orders
- Collected all bills and submitted them to the cash register; minimized unpaid bills by 95% on assigned tables
Tele-Marketer
Brohurst Limited
Nairobi, Kenya
01.2022 - 06.2022
- Managed dual roles as a sales representative and customer support specialist for credit services, contributing to a 20% increase in overall sales.
- Outbound calling to prospective businesses; attained a 15% conversion rate.
- Clearing all daily targets in customer contacts by COB.
- Echoed brand visibility as the company's brand ambassador, resulting in a 15% rise in credit facilities sales.
- Compiled and submitted weekly sales reports, leading to a 10% improvement in sales performance over three months.
- Attended training for team meetings; presenting in weakly team meeting on performance
- Conducted post-sale follow-ups with customers, resulting in a 15% increase in product satisfaction and a 25% boost in upsell opportunities.
- Followed up with due accounts to procure payments and/ or payment plans as prescribed in the loan product.
- Financial sales and consultancy
Sales Executive
Hope Uniform Outfitters
Nairobi, Kenya
07.2018 - 01.2022
- Spearheaded in-house marketing and sales initiatives, leading to a 15% increase in revenue within the first quarter.
- Diligently pursued and nurtured marketing leads, resulting in a 20% rise in lead conversion rates, surpassing the set individual target.
- Expanded the company's network, securing 10 new strategic partnerships with car dealerships and service stations, and increasing potential business opportunities by 30%.
- Produced weekly sales reports, optimizing data-driven decision-making and enhancing sales efficiency by 10%, including inventory management using company software.
- Generated monthly reports analyzing consumer feedback, preferences, and market trends, which directly contributed to a 10% increase in sales volume market share
- Successfully represented the company at various events in technology shows, festivals and seminars; expanded the customer base and secured contracts from attendees.
- Attending to all shop visitors to secure closings and upsell as needed; increased individual sales by an average of 16% monthly.
- Facilitated the implementation of a customer feedback program on product effectiveness, customer support and product delivery for orders placed online; multiplied return shoppers by 3x as a result.
- Maintaining longstanding customer accounts to process periodical orders; collaborated with procurement and finance departments in various schools to deliver uniforms and collect payments in a timely manner as scheduled in the supply contracts.
- Uniform sales
Education
Certified Front Office - Front Office Management And AI
Afrisa School
Nairobi, Kenya 11.2025 - 12.2025
Diploma - Chemical Engineering
Nairobi Technical Training Institute
Nairobi, KE 09.2018 - 11/2021
Certificate - Computer Skills
Presbyterian Computer School
Nairobi, KESkills
- Relationship building and negotiation
- Digital marketing
- Sales presentation
- Inventory management
- Team collaboration
- Microsoft 365 and POS software
- Lead generation and troubleshooting
- Payment processing
- Customer service
- Cash handling
- Sales reporting
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
Certified Front Office - Front Office Management And AI
Afrisa School
11.2025 - 12.2025
Waiter
Jates Bar and Restaurant
10.2022 - Current
Tele-Marketer
Brohurst Limited
01.2022 - 06.2022
Diploma - Chemical Engineering
Nairobi Technical Training Institute
09.2018 - 11/2021
Sales Executive
Hope Uniform Outfitters
07.2018 - 01.2022
Certificate - Computer Skills
Presbyterian Computer School