Summary
Overview
Work History
Education
Skills
Certification
Attributes
Personal Information
Timeline
Generic

EVEREST ODER OUKO

NAIROBI

Summary

Results-driven Customer Experience Officer known for productive and efficient task completion. Possess specialized skills in customer relationship management, data analysis, and service improvement strategies. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences across various touchpoints.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Experience Officer

Ezen Partners Limited
NAIROBI, KENYA
07.2019 - 10.2023
  • Installation of real estate ERP software
  • Develop and lead customer experience strategies
  • Analysing Customer Feedback and Insights
  • Enhancing End-to-End Customer Journey
  • Ensure ethical handling of customer data
  • Manage cross-functional collaboration

Virtual Assistant

Cloud Factory
06.2018 - 03.2019
  • Supported cross-functional teams with user behavior analysis, boosting campaign efficiency.
  • Collaborated cross-functionally to resolve workflow bottlenecks and improve process delivery timelines.
  • Data Annotation and Analysis

Web SEO Freelance Content Writer

Media GearHeads
01.2016 - 02.2017
  • Developed and wrote online content on a range of niches
  • Optimized content using semrush SEO tool to maximize online visibility
  • Employed Keyword research using tools such us AnswerThePublic and Google Trends to boost content campaign

Social Work Volunteer

FAMILY AIDS INNITAIATIVE
NAKURU, KENYA
01.2014 - 11.2014
  • Provided support and guidance to members in navigating the healthcare system, including filing paperwork and referrals.
  • Created a safe space where individuals could express their feelings without judgment.
  • Developed and implemented individualized plans for clients to assist in meeting their health goals.
  • Documented the immediate needs of the orphans and vulnerable children.
  • Participated in recruitment of over 100 orphans and Vulnerable children exposed to HIV/AIDS

Education

Bachelor of Arts -

Laikipia University
NYAHURURU
11-2015

Skills

  • Team Collaboration
  • Project Coordination
  • Calendar & email management
  • Product Knowledge Dissemination
  • Email sorting & Prioritization
  • Remote collaboration tools
  • Travel planning and scheduling
  • Strategic Thinking
  • Process Improvement
  • Document creation
  • Extensive research
  • Strong Communication skills
  • Cross-functional collaboration
  • Workflow optimization
  • SEO optimization
  • Customer experience strategy

Certification

  • Administrative Support Fundamentals | Alison
  • Basics of Virtual Assistance | Alison
  • Customer service excellence | Coursera
  • Effective Business Communication | Udemy
  • Effective Communication Skills | Coursera

Attributes

  • Problem-Solver with critical thinking abilities.
  • Strong multitasking abilities and adaptability to dynamic environments.
  • Passionate about optimizing workflows and enhancing executive productivity.
  • Strong performance record in customer service leadership roles.
  • Proven ability to implement change initiatives with measurable outcomes.

Personal Information

Title: Customer Experience Specialist

Timeline

Customer Experience Officer

Ezen Partners Limited
07.2019 - 10.2023

Virtual Assistant

Cloud Factory
06.2018 - 03.2019

Web SEO Freelance Content Writer

Media GearHeads
01.2016 - 02.2017

Social Work Volunteer

FAMILY AIDS INNITAIATIVE
01.2014 - 11.2014

Bachelor of Arts -

Laikipia University

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EVEREST ODER OUKO