Evelyne Adhiambo Obondi
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
12
12
years of professional experience
Work History
Customer Service/Sales Promoter
Neuce Kenya Paint Industry
03.2021 - 11.2022
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Engaged customers and complied with company script requirements to promote and increase product sales.
- Performed market research to cater sales promotion incentives and increase sales.
- Set up appointments for sales executives to meet with and apply products at customer sites.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Performed market research to stay up-to-date with current market trends.
- Functioned as brand ambassador with store management and sales associates to provide in-depth sales and training as product expert.
- Consistently increased sales by 40% by focusing on product's key advantages and features.
Administrative Assistant
Mohenz Enterprises
08.2019 - 10.2020
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Scheduled office meetings and client appointments for staff teams
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Executed record filing system to improve document organization and management
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Drafted correspondence and other documents for CEO and department heads in company's voice
Marketing Associate
Colours Kenya Limited
02.2017 - 10.2018
- Managed and reviewed 2 corporate branding projects to resolve any quality, communication and delivery issues
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
- Developed pre-season marketing plans to support department and divisional product strategies
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends
Data Analyst
Pathways International
03.2016 - 12.2016
- Produced monthly reports using advanced Excel spreadsheet functions
- Participated in requirements meetings to understand business needs
- Worked with business intelligence software and various reports to glean insights into trends and prospects
- Extracted and interpreted data patterns to translate findings into actionable outcomes
Deputy Industrial Relations Officer
Kenya National union of Nurses
10.2013 - 10.2015
- Demonstrated ahigh level of initiative and creativity while tackling difficult tasks
- Adaptable and proficient in learning new concepts quickly and efficiently
- Demonstrated strong organizational and time management skills while managing multiple projects
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked flexible hours across night, weekend and holiday shifts
- Skilled at working independently and collaboratively in a team environment
Lead Generation
Duw Real Estate Consultants
07.2012 - 08.2013
- Reporting to the Branch Manager, I was charged with marketing real estate property while performing tasks as enumerated below:
- Identifying potential/qualified leads for the listed property
- Disseminating relevant information to potential property buyers to enable them to make good choices in property selection
- Forwarding details on qualified leads to the branch manager for further assistance
- Accompanying the potential customers on site visits
- I also Listed available properties on social media platforms and other e-commerce sites.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads
- Built prospect lists of potential new customers through research and identification of business opportunities
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Informed customers of promotions to increase sales productivity and volume
Intern
Intertek International
05.2011 - 08.2011
- Engaged in Telemarketing for in PvoC- (Pre Export Verification of Conformity) department
- Liaised with Real Estate Agencies for new office location.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Education
Bachelor of Arts - International Relations and Diplomacy with I.T
Maseno University
Kisumu,Kenya12.2013
Kenya Certificate Of Secondary Education -
Moi Forces Academy-Lanet
Nakuru, Kenya11.2006
Skills
- Telemarketing
- Customer Service
- Sales Operations
- Data Entry
- Lead Generation
- Administrative Support
- Event Coordination
Languages
Spanish
Beginner (A1)
A1
English
Proficient
C2
Trainnings
- World Bank Group- Management in Health-September 2015
- University of London -Global Diplomacy-Diplomacy in the Modern World .-February2023.
Timeline
Customer Service/Sales Promoter
Neuce Kenya Paint Industry
03.2021 - 11.2022
Administrative Assistant
Mohenz Enterprises
08.2019 - 10.2020
Marketing Associate
Colours Kenya Limited
02.2017 - 10.2018
Data Analyst
Pathways International
03.2016 - 12.2016
Deputy Industrial Relations Officer
Kenya National union of Nurses
10.2013 - 10.2015
Lead Generation
Duw Real Estate Consultants
07.2012 - 08.2013
Intern
Intertek International
05.2011 - 08.2011
Bachelor of Arts - International Relations and Diplomacy with I.T
Maseno University
Kenya Certificate Of Secondary Education -
Moi Forces Academy-Lanet
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