Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Hobbies
Languages
Timeline
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Evelyne Otieno

Evelyne Otieno

Nairobi

Summary

Multi-talented Pharmacist consistently rewarded for success in planning and operational improvements. 16 years’ experience in QMS, Supply Chain, Market Access, Inventory Management, Demand Management, Business Excellence and Third-Party Logistic Providers.

Professional with strong background in business operations, adept at streamlining processes and driving efficiency. Skilled in strategic planning, budget management, and process optimization. Highly focused on team collaboration and achieving goals, adaptable to changing business needs, and reliable in delivering results. Known for excellent problem-solving skills, effective communication, and leadership abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Abbott
09.2022 - Current
  • Support S&OP best practice processes
  • Follow the Global Integrated and Supply Chain processes.
  • Support and help implement initiatives for process improvements.
  • Support life cycle projects like Launches, Transfers, Changes, Divestments and Pruning
  • Initiate, manage and support cross-functional projects to improve cross-functional processes and operations
  • Ensure Distributor Contracts in place and current
  • Constantly monitoring of countries needs through innovative solutions which minimize waste costs
  • Provide ongoing sales / operations process improvement recommendations to enhance efficiency and effectiveness as well as support pipeline growth.
  • Support improvements in customer service level
  • Provide support to countries in managing inventory to minimize stockholding costs and preventing stock outs in the market, identify and exchange best practices among the countries
  • Manage Customer Service Level by addressing risks & opportunities. Ensure mitigation actions are agreed upon, put in place and follow through.
  • Collaborate with cross-functional teams (Sales, Marketing, Finance, Regulatory etc.) to ensure alignment on sales targets and initiatives.
  • Initiate / Support strategic and operational supply chain initiatives in line with Supply Chain objectives.
  • Maintain strong communication with distributors
  • Maintain strong relationships with Export entities/HUB, Countries, plants/sites.
  • Maintain open lines of communications and close collaboration with global, regional and local Finance, Marketing and Sales, Drug and Regulatory Affairs & Quality Assurance
  • Partner with sales leadership to communicate performance trends, provide insights based on data and suggest areas for improvement.
  • Act as key contact on behalf of the sales assessment process, to ensure alignment
  • Support maintenance & accurate demand data and order placement.
  • Ensure accurate reporting of Sales and Inventory
  • Provide ad-hoc analysis and reporting as needed to address business needs and questions.
  • Delivering reports to department heads, management teams to provide insight into the overall efficiency of the organization

Supply Chain Manager

Novartis
10.2021 - 08.2022
  • Supply Chain Process
  • Data quality Maintenance
  • Customer (internal & external) satisfaction
  • Communication
  • Continuous Development planning

Logistics & Supply Operations Manager

Abbott
03.2016 - 09.2021
  • Drive Sales & Operations Planning process.
  • Flag pro-actively any supply and logistics risks, overstock risks to mitigate potential issues.
  • Escalate relevant issues in Sales and Operations meetings.
  • Own forecasting process and suggest actions to improve forecast accuracy.
  • Deliver analytics and insights to English Portuguese Africa (EPA) management team.
  • Perform logistics management: Plan supply for markets, in close collaboration with regional team, monitoring stock levels and ensuring optimum level of inventory.
  • Inform Customers/internal stakeholders on delivery times and changes.
  • Participate in launch coordination meetings.
  • Act as main contact between Product Supply, Quality Assurance, Regulatory Affairs, Shipping and other internal departments to assure timely delivery of requested orders.
  • Provide input to agreements with third parties.
  • Maintain customer and price lists in SAP.
  • Ensure that documents required by customers/customs authorities are compliant and delivered on time.
  • Check diligently L/Cs to avoid any discrepancies.
  • Issue Debit/Credit notes/ Pro-forma Invoices.
  • Evaluate and suggest options for value chain management.
  • Management of Daily Operations- Customer Service Operations.
  • Suggest options for optimizing customer contracts and drive implementation together with regional managers.
  • Project manager for supply chain projects in which viable options for supply chain optimization are identified and evaluated, and course of action suggested.
  • Management of Third Party Manufactures & Distributor Operational Expense management.

Demand Manager

South Africa
08.2017 - 11.2017
  • Demand Planning and Replenishments Responsible for To Market Sales Forecast
  • Organizing the Monthly Sales & Operations Planning meetings
  • Coordinating product changes with Regulatory

Logistics & Supply Operations Specialist

Pfizer
10.2013 - 03.2016
  • Supply & Inventory Planning
  • Demand Planning & Forecasting
  • Product Change Management
  • Sales & Operations Planning
  • Selection & Management of 3rd Party Service Providers
  • Opex management.
  • Logistics Operations; Export & Import processes in East Africa
  • Customer Service Operations
  • Responsible pharmacist: Handling Regulatory Affairs
  • Acting QA representative – QA release of cold chain & pharmaceuticals

Anticounterfeit Project Coordinator

GSK KENYA
10.2012 - 10.2013
  • Ensure that the key project milestones are met
  • Support the project team.
  • Handling the GSK Help desk including customer escalations
  • Ensure the protocol for the SMS project is duly followed.
  • Taking delivery and storage of the supplies
  • Liaison/Contact person between stakeholders and GSK
  • Supporting the warehouse and the marketing team.
  • Tracking and monitoring the SMS project
  • 4 months acted as Regulatory Department's Quality Management Systems' (QMS) coordinator.

Branch Manager/Pharmacist

Laborex Kenya
06.2010 - 10.2012
  • In charge of distribution & sales- Logistics & Supply.
  • Sales & Marketing
  • Stocks Management & Regulatory
  • Internal Audits
  • Administrative

Outpatient Pharmacist in Charge

MOH
01.2008 - 06.2010
  • Managing stocks and supplies in the drug store.
  • Dispensing and drug administration services.
  • Ensuring supply of drugs from stores to the pharmacy and wards.
  • In-patient care: Supervision of drug administration.
  • Provide in-service education to students.
  • Involved in TB and HIV programmes.

Education

Master of Science - Project Management

JOMO KENYATTA UNIVERSITY OF AGRICULTURE & TECHNOLOGY
Nairobi Province, Kenya
01.2014

Bachelor of Pharmacy -

UNIVERSITY OF NAIROBI
01.2007

High school or equivalent -

NYAKACH GIRLS HIGH SCHOOL
01.2001

Skills

  • Microsoft Office Applications
  • ERP System: SAP
  • Change Management
  • Interpersonal
  • Excellent communication
  • Customer Service
  • Forecasting
  • Team leadership
  • Pricing
  • Quality Management
  • Global logistics distribution
  • Operations management
  • Microsoft office proficient
  • Budgeting and forecasting
  • Logistics management
  • Excellent oral and written communication
  • Effective communication
  • Workforce planning
  • Strategic planning
  • Client service
  • Data analytics
  • Operations optimization
  • Revenue generation
  • Financial data decision-making
  • Negotiation
  • Data management

Additional Information

Achieving Business Results Award, 2022, Special Recognition, 2016, Was recognized and awarded for work done in 2016 for Region Africa, Team of the Year, 2017, Operations team in English Africa Cluster, Pharmaceutical Society of Kenya, Women in Supply Chain Leadership in Africa

Certification

PPB(Pharmaceutical and Poisons Board kenya)

Hobbies

  • Hiking.
  • Reading.
  • Watching Movies.

Languages

English
Native language
Swahili
Upper intermediate
B2

Timeline

Business Operations Manager

Abbott
09.2022 - Current

Supply Chain Manager

Novartis
10.2021 - 08.2022

Demand Manager

South Africa
08.2017 - 11.2017

Logistics & Supply Operations Manager

Abbott
03.2016 - 09.2021

Logistics & Supply Operations Specialist

Pfizer
10.2013 - 03.2016

Anticounterfeit Project Coordinator

GSK KENYA
10.2012 - 10.2013

Branch Manager/Pharmacist

Laborex Kenya
06.2010 - 10.2012

Outpatient Pharmacist in Charge

MOH
01.2008 - 06.2010

Bachelor of Pharmacy -

UNIVERSITY OF NAIROBI

High school or equivalent -

NYAKACH GIRLS HIGH SCHOOL

Master of Science - Project Management

JOMO KENYATTA UNIVERSITY OF AGRICULTURE & TECHNOLOGY

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Evelyne Otieno