LUCY NJOROGE
Nairobi
Summary
Dynamic and dedicated Catering Waitress with over 4 years of experience in the food industry, known for delivering exceptional customer service in fast-paced environments. My enthusiasm for food and commitment to excellence have enabled me to build strong relationships with customers, ensuring a memorable dining experience. With a proven track record of managing diverse customer interactions, I excel in prioritizing tasks and meeting deadlines while maintaining a high standard of service. My strong communication skills and disciplined work ethic allow me to thrive under pressure, making me a valuable asset to any catering team. I am passionate about contributing to memorable events and enhancing guest satisfaction through attentive and personalized service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
WAITRESS
Quivers Lounge
01.2022 - 08.2022
- Provided exceptional customer service by greeting guests promptly, presenting menus, and explaining daily specials.
- Took and processed customer food and beverage orders accurately using POS systems.
- Delivered food and drinks efficiently while ensuring correct order placement and presentation standards.
- Maintained a clean and organized dining area in compliance with hygiene and food safety regulations.
- Collaborated with kitchen and bar staff to ensure timely preparation and delivery of meals and beverages.
- Recommended menu items, upsold beverages and desserts to maximize sales and enhance customer satisfaction.
- Ensured adherence to portion control, plating standards, and quality assurance policies.
- Managed multiple tables simultaneously in a fast-paced environment while maintaining a professional demeanor.
- Handled customer inquiries, complaints, and special requests effectively to ensure a positive dining experience.
- Processed cash, credit card, and mobile payments accurately and balanced cash drawers at shift end.
- Monitored guest satisfaction throughout service and promptly addressed any issues or feedback.
- Supported team members during peak hours and contributed to efficient table turnover and customer flow.
- Ensured compliance with health and safety standards, including allergen management and sanitation protocols.
- Assisted in setting up and breaking down dining areas, buffets, and special event setups.
- Participated in daily briefings and training sessions to enhance product knowledge and service skills.
WAITRESS
Jiweke Tavern
12.2020 - 12.2021
- Provided exceptional customer service by welcoming guests, presenting menus, and explaining food and beverage offerings.
- Took and entered customer orders accurately using POS systems and ensured prompt service delivery.
- Served meals and beverages efficiently while maintaining professional presentation and portion standards.
- Collaborated closely with kitchen and bar staff to ensure timely preparation and delivery of customer orders.
- Maintained cleanliness and organization of dining and service areas in compliance with food safety and hygiene regulations.
- Recommended food and drink pairings, upsold signature beverages, and promoted special menu items to increase sales.
- Handled guest complaints and special requests courteously, ensuring maximum satisfaction and repeat patronage.
- Processed cash, card, and mobile money payments accurately while reconciling transactions at shift close.
- Monitored tables and anticipated guest needs to provide proactive and attentive service.
- Ensured compliance with Jiweke Tavern’s health, sanitation, and customer service standards.
- Assisted in setting up and clearing tables, arranging dining areas for events, and maintaining overall ambiance.
- Participated in team meetings and continuous training to improve food and beverage product knowledge.
- Supported colleagues during peak hours, ensuring smooth workflow and efficient table turnover.
Education
Kenya Certificate of Secondary Education - KCSE
Shauri Moyo Mixed Secondary School
Nairobi, Kenya11.2019
Kenya Certificate of Primary Education - KCPE
Pri Illasit Primary School
Nairobi, Kenya11.2015
Skills
- Customer Service & Guest Relations
- Knowledge of Food and Beverage Service
- Experience in Point of Sale (POS) Operations
- Good Communication & Teamwork
- Excellent Sales & Upselling Techniques
- Time Management & Multitasking
- Hygiene & Food Safety Compliance
- Event & Banquet Service Experience
LANGUAGES
English Advanced
Swahili Advanced
Certification
Certificate in Food and Beverage production — Mukuru Promotion Center
Timeline
WAITRESS
Quivers Lounge
01.2022 - 08.2022
WAITRESS
Jiweke Tavern
12.2020 - 12.2021
Kenya Certificate of Secondary Education - KCSE
Shauri Moyo Mixed Secondary School
Kenya Certificate of Primary Education - KCPE
Pri Illasit Primary School