EVELYN KARIUKI
Nairobi
Summary
Detail-oriented Software Engineer with a Bachelor of Science in Computer Science from St. Paul’s University. Proven track record in software development and technical support, excelling in diagnosing and resolving complex hardware and software issues. Recognized for exceptional troubleshooting skills and a systematic approach, consistently restoring system functionality efficiently. Committed to leveraging technology to drive future innovations within the industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Support Engineer
Finplus Group LImited
Nairobi
10.2024 - Current
- Quality Assurance
- Monitoring Applications:
- Attending to Client Grievances:
- Feedback Analysis:
- Bug Reporting and Fixing:
- Collaboration with Development:
- Verification of Fixes:
- Feature Requests:
- Performance Optimization:
- Documentation
Ruby on Rails Software Developer
Finplus group limited
Nairobi
11.2022 - Current
- Testing and debugging soft-wares
- Client IT Support
- Debugging Errors once the system has issues
- Ruby on Rails Web development
Sales Representative
Demrer Trading Limited
Nairobi
07.2021 - 09.2022
- Customer Service
- Making sales
Intern (Java Software Developer)
Kten Investment
Nairobi
01.2021 - 06.2021
- Designed, implemented and maintained Java-based applications that can be high-volume and low-latency
- Supported continuous improvement, investigating alternatives and technologies, and presenting for architectural review
- Developed and tested Java based solutions using common standards and frameworks such as JAXB, JAX-WS, JAX-RS, JPA etc
- Translated software requirements into working and maintainable solutions within the existing application frameworks
- Formulated and defined system scope and objectives through research and fact-finding to develop or modify moderately complex information systems
- Identified bottlenecks and bugs, and devise solutions to these problems while helping maintain code quality, organization, and automatization
ICT Assistant Intern
National Bank
Nairobi
05.2016 - 09.2016
- Assisted in backup and restoration procedures for local drives
- Maintenance of backup logs
- Assistance to organization of off-site storage of backups
- Assisted the ICT Manager in providing technical assistance, support and troubleshooting in the resolution of system communications failures and conflict
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Performed day-to-day hardware and software maintenance as assigned by the ICT Manager
Education
Bachelors of Science - Computer science
St. Paul's University
Nairobi, Kenya11.2021
Skills
- Website development
- SQL
- Ruby on Rails
- Operation Support
- Proficiency in Jira and Slack
- Version Control (git)
- Technical skills
- Positive attitude
- Strong work ethic
- Highly responsible and reliable
- System Design Procedures
- Software Support
- Remote support
- Troubleshooting and Diagnostics
- Ticketing systems
- User support
Certification
Beginner Python Class, Institute of Software Technologies, 2020, Web development using python programming language
Accomplishments
Support Engineer of the year (2023) at Finplus Group Limited
Hobbies and Interests
- Programming - I am passionate programmer who enjoys developing softwares which improves the society's livelihood
- Watching documentaries - I enjoy gaining knowledge through documentaries especially technology based documentaries
References
- Finplus Group Limited, Pauline Muriithi, +254722322007, pauline@finplusgroup.com
- Kten Investment, Mr. Kelvin Macharia, +254716100335/+254735100335
Languages
- English
- Swahili
Timeline
Software Support Engineer
Finplus Group LImited
10.2024 - Current
Ruby on Rails Software Developer
Finplus group limited
11.2022 - Current
Sales Representative
Demrer Trading Limited
07.2021 - 09.2022
Intern (Java Software Developer)
Kten Investment
01.2021 - 06.2021
ICT Assistant Intern
National Bank
05.2016 - 09.2016
Bachelors of Science - Computer science
St. Paul's University
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