EVE KARUMBA
Operations Manager
NAIROBI
Summary
I am a competent and efficient worker with vast experience in administration and customer care. My strengths include integrity, punctuality, reliability, passion and good at handling a variety of tasks efficiently with a strong attitude for organization and administration.
Overview
21
21
years of professional experience
Work History
Data Collector
KEMRI-Wellcome Trust Research Programme
03.2021 - Current
- Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Assisted in the creation of meaningful reports based on collected data that highlighted key trends and insights for decisionmakers.
- Gathered and submitted observational information in addition to required data points.
Operations Manager
HAIRHUB TRICHOLOGY CENTRE
03.2016 - 11.2018
- Professionally receiving clients in person and on phone with a smile
- Solving clients problems and trying my level best to solve them or and give an alternative where necessary
- Accounting - Sending reports for cash received and cash spent – weekly and monthly
- Handling petty cash
- Updating business licenses
- Procurement – Purchasing and Disposing off
- Influencing sales; convincing clients that trading with us is a wise idea than our competition
- Working hand in hand with the Accountant for receivables and payables
- HR- Planning off and leave days for staff
- Closing sales; follow up on potential clients to make sure we are in business
- Assisting the MD with travels plans and scheduling meetings
- Planning team building for staff and management meetings
- Liasing with other departments ie Theatre; Kitchen for supplies and stocks
Project Coordinator
AFROLINGO
01.2012 - 02.2013
- Liaison between client and translator for tasks and jobs online
- Delivering of completed jobs to clients which included dealing with international clients from different countries
- Solving problems arising through client and translator
- Data entries in the office system
Customer Service Advisor
DHL EXPRESS
01.2008 - 01.2010
- Processing shipments, documents and non-documents to be sent locally and internationally
- Processing importation and export of shipments
- Liaising with the Kenya customs with import and export processes
- Handling customers with queries and problems regarding their shipments
- Advising on the best service to use as per clients urgency
- Inputting shipments progress from origin to delivery in the system for customers to keep track of their shipment online
- Receiving calls and emails from clients and handling them professionally
- Quality control; ensure that products are perfectly delivered to the contact person on time and in god condition
Administrator
STAFFPOWER SERVICES LTD
03.2005 - 08.2006
- Organizing for meetings; calling up clients and booking meetings to sell the company
- Receiving clients both account clients and walk in clients with a smile
- Sourcing for clients; through meetings to create a clientele base
Customer Service
THE STANLEY HOTEL
01.2004 - 12.2004
- Attending to customers and serving them diligently by taking orders and following them up
- Delivering clients request on time and professionally
- Receiving customers to the restaurant and making them feel comfortable
- Solving problems that may arise due to delay in food order and room service
Trainee
KENYA SCHOOL OF MONETARY STUDIES
01.2004 - 12.2004
- Trainee in food and service industry
- Customer service training in handling customers and solving problems arising from lateness of order and wrong orders or any other problems that may arise in the organization
Education
HIGHER DIPLOMA - Business Management, Practice of Management, Financial and Cost Accounting, Marketing Management, Computer Applications and Management, Business Research Methods, Quantitative Techniques, Financial Management, Strategic Management, Total Quality Management, Human Resource Management, Procurement and Supply Chain Management, Production and Operations Management, Research Project
KENYA INSTITUTE OF MANAGEMENT
ADVANCED CERTIFICATE - Business Management, Introduction to Organization Behavior, Financial and Cost Accounting, Marketing Management, Management Information System, Law, Purchasing and Supply Management
KENYA INSTITUTE OF MANAGEMENT
CERTIFICATE - Business Management, Fundamentals of Management, Communication, Accounts, Economics, Statistics, Law
KENYA INSTITUTE OF MANAGEMENT
CERTIFICATE - Micro Computer Application, MS Windows, MS Word - High Data Entry Speed, MS Excel, Internet, PowerPoint
MAGAN COLLEGE OF COMPUTER
HIGH SCHOOL - undefined
OUR LADY OF MERCY SECONDARY SCHOOL
PRIMARY SCHOOL - undefined
PLAINSVIEW PRIMARY SCHOOL
Skills
High integrity
Accomplishments
- Class Leader in Kenya Institute of Management and Utalii College
- Best student in Management Unit at Kenya Institute of Management
- Attained a medal in the Standard Chartered Nairobi Marathon 2006
Timeline
Data Collector
KEMRI-Wellcome Trust Research Programme
03.2021 - Current
Operations Manager
HAIRHUB TRICHOLOGY CENTRE
03.2016 - 11.2018
Project Coordinator
AFROLINGO
01.2012 - 02.2013
Customer Service Advisor
DHL EXPRESS
01.2008 - 01.2010
Administrator
STAFFPOWER SERVICES LTD
03.2005 - 08.2006
Customer Service
THE STANLEY HOTEL
01.2004 - 12.2004
Trainee
KENYA SCHOOL OF MONETARY STUDIES
01.2004 - 12.2004
ADVANCED CERTIFICATE - Business Management, Introduction to Organization Behavior, Financial and Cost Accounting, Marketing Management, Management Information System, Law, Purchasing and Supply Management
KENYA INSTITUTE OF MANAGEMENT
CERTIFICATE - Business Management, Fundamentals of Management, Communication, Accounts, Economics, Statistics, Law
KENYA INSTITUTE OF MANAGEMENT
CERTIFICATE - Micro Computer Application, MS Windows, MS Word - High Data Entry Speed, MS Excel, Internet, PowerPoint
MAGAN COLLEGE OF COMPUTER
HIGH SCHOOL - undefined
OUR LADY OF MERCY SECONDARY SCHOOL
PRIMARY SCHOOL - undefined
PLAINSVIEW PRIMARY SCHOOL
HIGHER DIPLOMA - Business Management, Practice of Management, Financial and Cost Accounting, Marketing Management, Computer Applications and Management, Business Research Methods, Quantitative Techniques, Financial Management, Strategic Management, Total Quality Management, Human Resource Management, Procurement and Supply Chain Management, Production and Operations Management, Research Project
KENYA INSTITUTE OF MANAGEMENT
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