Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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EVANS KYALO NGETI

NAIROBI,KENYA

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

10
10
years of professional experience

Work History

Barista

Panari Hotel
NAIROBI, KENYA
11.2023 - 12.2024
  • Delivered food items to tables in a timely manner while ensuring correct order accuracy.
  • Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
  • Collected payment for meals served or cashed out customers using POS systems accurately.
  • Consistently followed all company policies and procedures regarding guest relations and hospitality services.
  • Checked back with customers to ensure satisfaction with each course served.
  • Ensured that dining areas were kept clean and organized during shifts.
  • Assisted guests with menu selections, providing detailed descriptions of each dish.
  • Followed all applicable health department regulations pertaining to food safety and sanitation practices.
  • Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
  • Responded to customer inquiries in an efficient and timely fashion.
  • Cleared plates between courses and after meals as needed according to established procedures.
  • Replenished supplies such as napkins, utensils, condiments throughout shift.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained clean, neat and professional uniform to promote positive corporate image.

Barista

JAVA HOUSE AFRICA
NAIROBI, KENYA
04.2015 - 06.2018
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Education

Certificate - Beverage And Customer Service

JAVA HOUSE AFRICA - BARISTA TRAINING
NAIROBI
06-2015

Certificate - O-LEVEL

KALULINI BOYS HIGH SCHOOL
MAKUENI COUNTY
12-2009

Skills

  • Espresso preparation
  • Cash handling
  • Customer service
  • Order accuracy
  • Food safety
  • Inventory management
  • Menu knowledge
  • Time management
  • Attention to detail
  • Team collaboration
  • Effective communication
  • Opening and closing duties

Languages

English
First Language

References

References available upon request.

Timeline

Barista

Panari Hotel
11.2023 - 12.2024

Barista

JAVA HOUSE AFRICA
04.2015 - 06.2018

Certificate - Beverage And Customer Service

JAVA HOUSE AFRICA - BARISTA TRAINING

Certificate - O-LEVEL

KALULINI BOYS HIGH SCHOOL

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