Evans OUMA
Hospitality Practitioner
Nairobi, Nairobi Province,30
Summary
Experienced professional seeking a development role to utilize skills, competencies, and experiences for the profitability and growth of an organization. Committed to enhancing innovation and efficiency in related departments, while prioritizing operational excellence. Eager to fully apply my expertise and gain valuable experience through more challenging work.
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
MOVENPICK HOTEL & RESIDENCES NAIROBI
02.2024 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food and Beverage Waiter
MOVENPICK HOTEL & RESIDENCES NAIROBI
05.2018 - 02.2024
- Demonstrated strong multitasking skills by efficiently managing multiple tables during peak hours.
- Increased repeat business by fostering strong relationships with regular patrons through exceptional service.
- Ensured accurate order taking by carefully listening to customer requests and communicating clearly with kitchen staff.
- Supported fellow waitstaff during busy periods, promoting teamwork and efficient service.
- Adhered to strict health and safety guidelines, maintaining a safe environment for both guests and coworkers.
- Streamlined table turnover times by swiftly clearing dishes, resetting tables, and seating new guests as quickly as possible.
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food and Beverage Waiter
THE LORD ERROLL GOURMET RESTAURANT
01.2017 - 05.2018
- Demonstrated attention to detail when handling special dietary requests or allergy-related concerns from customers.
- Maintained a clean and organized dining area, ensuring a comfortable and enjoyable atmosphere for guests.
- Adhered to strict health and safety guidelines, maintaining a safe environment for both guests and coworkers.
- Consistently exceeded sales goals through attentive service and expert knowledge of menu offerings.
- Proactively addressed potential customer complaints, resulting in higher levels of overall satisfaction and reduced escalation issues.
- Managed reservations effectively using reservation software tools while accommodating walk-in guests when possible.
- Enhanced customer satisfaction by promptly attending to guest needs and providing accurate information about menu items.
- Participated in regular staff meetings for continuous improvement in service standards across the restaurant.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Exhibited excellent communication skills when interacting with diverse clientele, adapting conversational style as needed.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
Casual Banquet Waiter
SANKARA NAIROBI AUTOGRAPH COLLECTION
04.2014 - 03.2015
- Fostered enjoyable event atmosphere through friendly guest interactions
- Delivered exceptional dining experiences for guests through expert knowledge of menu offerings and wine pairings.
- Contributed to successful events by setting up tables, buffets, and beverage stations according to established standards.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Supported successful events through timely breakdown of tables and cleaning up after guest departure, allowing for efficient room turnover times.
- Provided friendly, courteous service to create memorable moments for guests.
- Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
- Improved overall event experience by promptly addressing any issues related to tableware, linens, or glassware replacement.
Education
Bachelor of Science - Hospitality Management
KENYATTA UNIVERSITY
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate in Computer Packages
JEKAN COMPUTER COLLEGE
Nairobi, Nairobi Province, Kenya 04.2001 -
Kenya Certificate of Secondary Education
USENGE HIGH SCHOOL
Bondo, Siaya District, Kenya11.2012
Kenya Certificate of Primary Education
PALM OLIVE ACADEMY
Nairobi, Nairobi Province, Kenya11.2008
Skills
- Fine-dining expertise
- Scheduling Staff
- Allergen awareness
- Wine pairing
- Quality Assurance
- Staff Supervision
- Customer Service
- Food and Beverage Service
- Food Safety
- Problem-solving abilities
References
- ERIC MWENDWA, +254722842367, Assistant Food and Beverage Manager, MOVENPICK HOTEL AND RESIDENCES NAIROBI
- CHARLES NYAKURE, +254729239386, Outlet Manager, The View at Movenpick Hotel and Residences Nairobi
- NYAGUTHII MATHENGE, +254714317277, Restaurant Supervisor, The Lord Erroll Gourmet Restaurant
Timeline
Food and Beverage Supervisor
MOVENPICK HOTEL & RESIDENCES NAIROBI
02.2024 - Current
Food and Beverage Waiter
MOVENPICK HOTEL & RESIDENCES NAIROBI
05.2018 - 02.2024
Food and Beverage Waiter
THE LORD ERROLL GOURMET RESTAURANT
01.2017 - 05.2018
Casual Banquet Waiter
SANKARA NAIROBI AUTOGRAPH COLLECTION
04.2014 - 03.2015
Bachelor of Science - Hospitality Management
KENYATTA UNIVERSITY
04.2001 -
Certificate in Computer Packages
JEKAN COMPUTER COLLEGE
04.2001 -
Kenya Certificate of Secondary Education
USENGE HIGH SCHOOL
Kenya Certificate of Primary Education
PALM OLIVE ACADEMY
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