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Evans Ochola
ICT Consultant (ERP Implementations | Cloud Computing In Microsoft Azure | Office 365 | Cyber Security.
Nairobi,Kenya
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Technical & Digital Innovations Lead
Allied Services Limited
Juba, South Sudan
05.2018 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Wrote policy, procedure and manuals governing internal IT use.
- Coordinated ongoing technical training and personal development classes for staff members.
- Oversaw IT department operations and training.
- Conducted company-wide technology instruction, onboarding and education.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Resolved malfunctions with systems and programs through troubleshooting.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Technical & Digital Innovations Specialist
Allied Services Limited
Nairobi, Kenya
12.2017 - 04.2018
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Mentored junior team members, providing educational expertise on technical concepts and expertise.
- Offered input on technical and platform-related strategic planning initiatives, prioritizing overarching business goals.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Oversaw development and implementation of improvements to support and network operations.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Interpreted management directives to define and document administrative staff processes.
- Standardized office structures and processes to promote collaboration and increased performance.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
ICT Systems Administrator
Tribeka Holdings Ltd
Nairobi, Kenya
03.2017 - 11.2018
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
Cloud Solutions Architect
Magtech Solutions Ltd (Microsoft 4Afrika Partner Program)
Nairobi, Kenya
11.2016 - 02.2017
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Identified and remediated single points of failure and security risks.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Developed and documented system security authorization boundaries for cloud-based solutions and client applications within cloud service.
- Monitored, analyzed and troubleshot hardware, software and network problems.
- Provided technical assistance with application issues in Excel, Word and PowerPoint.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Coordinated data conversion with internal and customer resources.
- Authored clear, concise and complete communications for change, incident and problem management.
- Estimated infrastructure component costs with vendors and internal technology resources for current and proposed projects.
- Planned, researched and designed solutions in support of strategic plans or clinical and business requirements.
- Evaluated system designs and recommended methods to improve performance, security and functionality.
ICT Systems Administrator
Snavetech Solutions
Nairobi, Kenya
05.2015 - 01.2016
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created and executed marketing and strategic territory plans by employing excellent organization and follow-through skills.
- Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Communicated regularly with customers concerning data exchange and technology integration.
Education
Bachelor of Science - Computer Science
Kenyatta University
Nairobi, Kenya 09.2011 - 04.2015
Certificate - Computer Installation And Repair Technology
African Institute of Research & Development Studie
Nakuru, Kenya 01.2011 - 05.2011
High School Diploma -
St. Joseph Komolo-Rume High School
Migori, Kenya 01.2010 - 11.2010
Skills
Desktop Technical Support
Technical Analysis
TCP/IP protocol
Microsoft Exchange (Office 365)
Network security
Cloud services (Virtualization)
Excellent Communication
Self-Motivated
Written Communication
Systems administration (Sge 300, Sage x3 SAP B1 ERP)
Network infrastructure administration
Risk mitigation planning
Documentation and reporting
Accomplishments
- Completely updated and redesigned user experience for Allied Services company website.
- Achieved Office 365 exchange online configurations by completing migration from web mails with accuracy and efficiency.
- Achieved ERP implementation by completing Migration from SAP b1 to Sage 300 with accuracy and efficiency.
- Documented and resolved IT process flow through functional requirements which led to proper implementation of inter-departmental Standard operations procedure.
- Achieved full configurations of IT Help Desk by completing CRM intergation with accuracy and efficiency.
Software
CSS/HTML / PHP
Drupal
Javacript
Certification
Micosoft Azure Cloud Services
Timeline
Cyber Security
01-2022
Micosoft Azure Cloud Services
09-2021
Leadership & Management Development
04-2021
Foundational Communication
11-2018
Technical & Digital Innovations Lead
Allied Services Limited
05.2018 - Current
Technical & Digital Innovations Specialist
Allied Services Limited
12.2017 - 04.2018
ICT Systems Administrator
Tribeka Holdings Ltd
03.2017 - 11.2018
Microsoft Cerfitication Program
02-2017
Cloud Solutions Architect
Magtech Solutions Ltd (Microsoft 4Afrika Partner Program)
11.2016 - 02.2017
ICT Systems Administrator
Snavetech Solutions
05.2015 - 01.2016
Bachelor of Science - Computer Science
Kenyatta University
09.2011 - 04.2015
Certificate - Computer Installation And Repair Technology
African Institute of Research & Development Studie
01.2011 - 05.2011
High School Diploma -
St. Joseph Komolo-Rume High School
01.2010 - 11.2010