EVANS NYALE

Flight Purser

Kenya Airways

Nairobi, Kenya

02.1985 - 11.2020

Collaborated closely with Flight Attendants in order to provide an enjoyable experience for passengers throughout their journey.
Assisted passengers with special needs or requests in accordance with company guidelines.
Oversaw food preparation processes for on-board meals and snacks including meal distribution to passengers.
Tracked inventory of supplies onboard the aircraft such as blankets, pillows, headsets, magazines.
Prepared reports detailing flight events such as delays or cancellations due to weather conditions or mechanical problems.
Performed pre-flight duties such as verifying flight attendants' compliance with airline policies and procedures.
Conducted regular walkthroughs of the aircraft cabins to ensure cleanliness and safety standards were met.
Monitored cabin conditions during flights including temperature control, lighting, and noise levels.
Liaised between ground staff and pilots regarding final preparations for departure from airports.
Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
Inspected aircraft cabins before departure for any discrepancies or damages that need attention.
Provided customer service support for passengers including resolving issues related to seating arrangements, baggage handling, lost items.
Maintained communication between the cockpit, cabin crew, ground personnel, and passengers.
Confirmed accurate completion of all required paperwork prior to take off.
Ensured passenger safety by conducting emergency drills and briefings prior to takeoff.
Oversaw team performance to verify quality service and compliance with specifications.
Evaluated customer feedback to implement service-improvement initiatives.