EVANS NJUGUNA
NAIROBI
Everything we call real is made of things that cannot be regarded as real.
John Gribbin
Summary
Charismatic ambassador with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about audience and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals.
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
18
18
years of post-secondary education
Work History
Ambassador
Crypto.com
Singapore
09.2021 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cryptocurrency Trader
OZAID GROUP
nairobi
07.2021 - 09.2023
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared contracts and related documentation according to strict standards.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Created and implemented strategic trading approaches.
- Networked to identify potential new clients and expand geographic territories.
IT Support Engineer
KENYA ORIENT INSURANCE LIMITED
nairobi
04.2021 - 06.2023
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware and granted system permissions to new employees.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
Education
Kenya Certificate of Primary Education - PRIMARY EDUCATION
02.2004 - 12.2012
High School Diploma -
02.2013 - 12.2016
COMPUTER NETWORKING - Computer Networking And Telecommunications
02.2018 - 01.2019
Bachelor of Science - Computer Science And Programming
09.2017 - 08.2021
Skills
Social media marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ambassador - Crypto.com
09.2021 - Current
Cryptocurrency Trader - OZAID GROUP
07.2021 - 09.2023
IT Support Engineer - KENYA ORIENT INSURANCE LIMITED
04.2021 - 06.2023
KENYATTA UNIVERSITY - COMPUTER NETWORKING, Computer Networking And Telecommunications
02.2018 - 01.2019
CHUKA UNIVERSITY - Bachelor of Science, Computer Science And Programming
09.2017 - 08.2021
NYAHURURU HIGH SCHOOL - High School Diploma,
02.2013 - 12.2016
ST PAULS ACADEMY - Kenya Certificate of Primary Education , PRIMARY EDUCATION
02.2004 - 12.2012
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