Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

EVANS MWALA

Naivasha

Summary

Accomplished leader with expertise in hotel and resort management, financial oversight, and HR talent management. At Osotua Luxury Resort, reduced operational costs by 12% and enhanced guest satisfaction. Proven track record in strategic planning and acquisitions, leveraging cross-functional leadership to drive sustainable performance and quality assurance. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

14
14
years of professional experience

Work History

General Manager

Osotua Villas / Osotua Luxury Resort
Nairobi
03.2025 - Current
  • Company Overview: Icon Hotels Group Africa Ltd – Nairobi, Kenya
  • Lead end-to-end resort operations, including F&B, Rooms Division, Housekeeping, Maintenance, Sales & Marketing.
  • Act as CFO: oversee budgets, payroll, financial reporting, forecasts, and board presentations.
  • Act as HR Manager: spearhead recruitment, training, and staff performance management for 50+ employees.
  • Act as Operations Lead – Business Prospects & Acquisitions: evaluate potential management contracts, design takeover strategies, and coordinate due diligence.
  • Reduced overall cost of operations by ~12% within 6 months through procurement efficiencies and budgeting tools.
  • Reduced payables by ~45% and improved Gross Operating Profit (GoP) by ~6% within the same period.
  • Instituted efficient budgeting tools, reducing salary wait periods and stabilizing payroll systems.
  • Reduced company’s outstanding leave days liability by ~40% through improved HR systems and leave management.
  • Introduced preventive maintenance schedules, ensuring zero equipment breakdowns while enhancing property image.
  • Implemented ERP systems (Zoho/Odoo) for procurement, inventory, and reporting, improving transparency and accountability.
  • Icon Hotels Group Africa Ltd – Nairobi, Kenya

Hospitality Operations Consultant

Thika Greens Golf Resort
Thika
06.2025 - 07.2025
  • Company Overview: Icon Hotels Group Africa Ltd – Thika, Kenya
  • Supported transition of resort operations following Icon Hotels’ management takeover.
  • Reviewed and restructured inventory, payroll, and P&L systems to ensure operational efficiency.
  • Developed budgets and forecasts for H2 2025, incorporating strategies for sustained revenue growth.
  • Designed order fulfillment and stock management processes, reducing variances and improving accuracy.
  • Provided board advisory on capital expenditure requirements and working capital projections.
  • Icon Hotels Group Africa Ltd – Thika, Kenya

Management Consultant

Bustan House Restaurant
01.2023 - 01.2024
  • Enhanced guest satisfaction and profitability across multiple departments.
  • Implemented process improvements that increased operational efficiency by 25%.
  • Trained and mentored staff, leading to a 30% improvement in service delivery.

Operations Lead

Peaks Hotel
Nanyuki
08.2022 - 05.2023
  • Oversaw multi-departmental operations and led cross-functional teams.
  • Conducted audits to improve compliance and reduce risk exposure.
  • Enhanced guest satisfaction by optimizing workflow and team coordination.

Head of Operations

Blue Room Company
Mombasa
01.2016 - 03.2020
  • Achieved 200% revenue growth; scaled operations from 1 to 4 branches.
  • Reduced labor costs to 18% through workforce efficiency.
  • Spearheaded ISO 22000:2005 certification and improved food safety processes.
  • Reduced staff turnover from 86% to under 8% through culture and leadership development.

Branch Manager

Java House Africa
Mombasa
01.2012 - 11.2016
  • Achieved consistent 16-month sales growth streak by executing local growth strategies.
  • Trained staff and facilitated 120+ internal promotions through leadership programs.
  • Coordinated ISO certification processes and streamlined procurement systems.

Education

Diploma in Hospitality Management - Hotel Management, Kitchen Design, Food & Beverage Operations

Alison
01.2023

Refresher Program in Business Management - Team Building and Sustainable Performance

Spire ES
01.2014

Bachelor of Economics (Honors) - Economics, Statistics, Accounting, and Entrepreneurship

University of Nairobi
01.2012

Skills

  • Hotel & Resort Management
  • Food & Beverage Leadership
  • Strategic Planning & Acquisitions
  • Financial Oversight (CFO Functions)
  • Budgeting
  • Forecasting
  • P&L
  • Cost Optimization
  • HR & Talent Management
  • Process Improvement
  • Preventive Maintenance & Facilities Management
  • ERP Systems (Quickbooks, Micros Fidelio, E-BURP, SBA)
  • Stakeholder Engagement
  • Cross-Functional Leadership
  • Quality Assurance
  • Project Management
  • Sustainable Performance

Websites

References

Available upon request.

Timeline

Hospitality Operations Consultant

Thika Greens Golf Resort
06.2025 - 07.2025

General Manager

Osotua Villas / Osotua Luxury Resort
03.2025 - Current

Management Consultant

Bustan House Restaurant
01.2023 - 01.2024

Operations Lead

Peaks Hotel
08.2022 - 05.2023

Head of Operations

Blue Room Company
01.2016 - 03.2020

Branch Manager

Java House Africa
01.2012 - 11.2016

Diploma in Hospitality Management - Hotel Management, Kitchen Design, Food & Beverage Operations

Alison

Refresher Program in Business Management - Team Building and Sustainable Performance

Spire ES

Bachelor of Economics (Honors) - Economics, Statistics, Accounting, and Entrepreneurship

University of Nairobi

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