Evans Munyao
Nairobi
Summary
Experienced Learning and Development professional with a strong background in designing and implementing tailored training programs. Adept at talent development, project management, and data analysis, focusing on onboarding, leadership training, and instructional design. Demonstrated ability to deliver impactful training solutions for organizational growth. Skilled in utilizing online learning platforms and assessing training effectiveness. Committed to continuous learning and talent development to enhance overall performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Learning and Development Officer
M-Gas
02.2023 - Current
- Design and implement comprehensive onboarding program, significantly improving new employee retention and satisfaction.
- Work closely with HR and department heads to integrate application training into the overall onboarding process.
- Develop, update, and manage a suite of training materials, including user guides, manuals, video tutorials, and e-learning modules tailored to M-Gas specific applications.
- Participate in the roll-out of new applications or system updates, ensuring that training materials and program's are updated accordingly.
- Facilitate training sessions in various formats, including in-person workshops, virtual sessions, and blended learning environments.
- Customize training delivery to cater to different learning styles and the specific needs of various departments and roles.
- Manage departmental budgets efficiently allocating funds towards impactful resources that supported strategic goals.
- Train and mentor new personnel hired to fulfill various roles.
- Conduct regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Data analysis of weekly Post Installation- EDUCATION ISSUES to capture training gaps.
- Incorporate online learning by integrating and implementing training through the Talent LMS.
- Develop effective refresher programs for field staff and other employees.
- Work in close collaboration with IT and HR to ensure that training program's are aligned with M-Gas strategic goals and the latest software developments.
- Keep accurate records of all training activities, including attendance, participant feedback, and training outcomes.
- Measured quality and effectiveness of training program's using established methods.
- Execute any other duties as may be assigned by Management from time to time.
Technical Sales Representative
M-Gas
09.2022 - 01.2023
- Managing and maintaining all the customer's accounts in each area.
- Performed follow up calls to customers to verify satisfaction and areas requiring additional assistance.
- Converted leads into customers through cold calling and innovative marketing techniques.
- Maintained in-depth knowledge of competitor products, price changes and market developments to apply best strategies and sales practices.
- Responded quickly to client concerns and complaints, providing solutions to avoid future issues.
- Trained and mentored junior sales representatives in powerful sales techniques, increasing team turnover in short timeframe.
- Exceeded monthly sales KPIs by using advanced selling techniques and smart negotiation strategies.
Family Caregiver
Home
01.2019 - 08.2022
- Provided personal care assistance, including bathing, grooming, and dressing, ensuring comfort and dignity for my dad with dementia.
- Administered medications accurately and maintained a consistent medication schedule while monitoring for side effects.
- Prepared and served balanced meals, catering to dietary needs and ensuring proper nutrition and hydration.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Offered emotional support and companionship, engaging in memory-enhancing activities and calming techniques to reduce agitation.
- Coordinated with healthcare professionals and family members to ensure comprehensive care and support.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
Enumerator
Kenya National Bureau Statistics (KNBS)
08.2019 - 08.2019
- Identifying boundaries for the assigned Enumeration Area
- Locating all structures and visiting every household to list all the usual members in the assigned Enumeration Area
- Administering all questions and recording all persons who spent the census night in each household
- Forwarding all equipment and questionnaires and any other materials as directed to the content supervisor after the enumeration exercise.
Research attache
Office of the Controller of Budget
06.2017 - 08.2017
- Mining data from exchequer files for analysis
- Data Entry
- Mining macroeconomic data for different counties
- Assisting in the preparation of ad-hoc reports on budget implementation
- Reviewing and editing budget implementation review reports
- Assisting in preparing quarterly budget implementation review reports for County and National governments.
Education
Bachelor of Science - BSc (Statistics and Programming)
Kenyatta University
12.2018
KCSE - Kenya Certificate of Secondary Education
Makueni High School
11.2013
KCPE -
ACK Wote Township
11.2009
Skills
- Training and Development
- Corporate Training Programs
- Human Resources
- Project Management
- Change Management
- Learning Delivery Methods
- Sales and Marketing
- Data Analysis
- Soft skills training
- Technical training
- Training delivery
- Organizational Development
- Sales Training
- Patient Care and Compassion
- Stress Management
Certification
- Software Development
- Foundations of Project Management
- Training and Learning Online
- Learning and Development
- Introduction to Microsoft Excel
- Data Analysis with R Specialization
- Training of Trainers
Accomplishments
- Learning and Development Officer of the Month at M-Gas (Number of Times)
- Winner Professional Development Program Module 3
- Lead Trainer Opening M-Gas Resources Tanzania
Languages
Swahili
Native language
Swahili
Proficient
C2
English
Proficient
C2
References
- Clare Wacuka, L&D Manager, M-Gas, Nairobi,
0726999904 , clare.kangethe@mgas.ke - Roy Dennis Wekesa, L&D Officer, Mövenpick Hotels & Resorts,
0717428479, rroy.wekesa@movenpick.com
- Millicent Chepkemoi,L&D Manager, Kwetu Nairobi, Curio Collection by Hilton,
0711467273, Millicent.Chepkemoi@hilton.com - Edwin Maina, Self-employed-Photographer
0700677604, edwinmaina129@gmail.com
Timeline
Learning and Development Officer
M-Gas
02.2023 - Current
Technical Sales Representative
M-Gas
09.2022 - 01.2023
Enumerator
Kenya National Bureau Statistics (KNBS)
08.2019 - 08.2019
Family Caregiver
Home
01.2019 - 08.2022
Research attache
Office of the Controller of Budget
06.2017 - 08.2017
KCSE - Kenya Certificate of Secondary Education
Makueni High School
KCPE -
ACK Wote Township
Bachelor of Science - BSc (Statistics and Programming)
Kenyatta University
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