Evans Munyao
Nairobi,254
Summary
Dynamic learning and development officer with a proven track record in designing and implementing impactful onboarding programme, enhancing employee retention and satisfaction. Skilled in employee engagement, online training platforms, and coaching expertise, with extensive experience in creating tailored training materials, facilitating diverse learning formats, and aligning programmes with strategic goals. Demonstrates strong analytical abilities through data-driven needs assessments and effective budget management to optimize resources. Previous roles include technical sales representative excelling in client relationship management and exceeding sales KPIs, as well as research-focused positions showcasing proficiency in data analysis and report preparation. Career aspirations include leveraging expertise to drive organizational growth through innovative training solutions and continuous professional development initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Officer
SunCulture
02.2025 - Current
- Lead the recruitment process and manage the onboarding of new sales agents and sales team leaders, ensuring they are equipped with the tools and knowledge for success.
- Monitor training effectiveness, assess agent performance, and provide actionable feedback and recommendations for continuous improvement.
- Develop and implement comprehensive training curriculum.
- Manage training budgets effectively, ensuring all training activities are executed within the allocated budget, and resources.
- Ensure that all training activities are aligned with the company’s sales strategy, and contribute directly to achieving overall business goals.
Learning and Development Officer
M-Gas
02.2023 - 01.2025
- Enhanced new employee retention and satisfaction through detailed orientation initiatives.
- Collaborated with HR and IT departments to ensure that training programmes are aligned with M-Gas's strategic goals, and the latest software developments.
- Ensured training materials were up to date to support the success of my training sessions by providing relevant and current resources, fostering continuous improvement, and alignment with company goals.
- Tailored training sessions to accommodate diverse learning styles and specific departmental requirements.
- Managed departmental budgets efficiently during training.
- Facilitated skill development for new team members in alignment with role-specific objectives.
- Conduct regular needs analysis surveys to identify areas where additional support is required, promoting continuous improvement in staff skills, knowledge and abilities.
- Data analysis of weekly post-installation education issues to capture training gaps.
- Incorporate online learning by integrating and implementing training through the Talent LMS.
- Keep accurate records of all training activities, including attendance, participant feedback, and training outcomes.
- Assessed effectiveness and quality of training sessions with established methods.
Technical Sales Representative
M-Gas
09.2022 - 01.2023
- Managing and maintaining all the customer's accounts in each area.
- Performed follow up calls to customers to verify satisfaction and areas requiring additional assistance.
- Converted leads into customers through cold calling and innovative marketing techniques.
- Maintained in-depth knowledge of competitor products, price changes and market developments to apply best strategies and sales practices.
- Responded quickly to client concerns and complaints, providing solutions to avoid future issues.
- Trained and mentored junior sales representatives in powerful sales techniques, increasing team turnover in short timeframe.
- Exceeded monthly sales KPIs by using advanced selling techniques and smart negotiation strategies.
Family Caregiver
Home
01.2020 - 08.2022
- Administered medications accurately, maintained a consistent medication schedule, and monitored for side effects.
- Prepared and served balanced meals, catering to dietary needs, and ensuring proper nutrition and hydration.
- Managed household tasks efficiently, creating a clean and organised living environment, conducive to patient wellbeing.
- Coordinated with healthcare professionals and family members to ensure comprehensive care and support.
- Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
Enumerator
Kenya National Bureau Statistics (KNBS)
08.2019 - 08.2019
- Identifying boundaries for the assigned Enumeration Area
- Locating all structures and visiting every household to list all the usual members in the assigned Enumeration Area
- Administering all questions and recording all persons who spent the census night in each household
- Forwarding all equipment and questionnaires and any other materials as directed to the content supervisor after the enumeration exercise.
Research attache
Office of the Controller of Budget
06.2017 - 08.2017
- Mining data from exchequer files for analysis
- Data Entry
- Mining macroeconomic data for different counties
- Assisting in the preparation of ad-hoc reports on budget implementation
- Reviewing and editing budget implementation review reports
- Assisting in preparing quarterly budget implementation review reports for County and National governments.
Education
Bachelor of Science - BSc (Statistics and Programming)
Kenyatta University
12.2018
KCSE - Kenya Certificate of Secondary Education
Makueni High School
11.2013
Skills
- Online training platforms
- Coaching expertise
- Training and Development
- Corporate Training
- Human Resources
- Project Management
- Change Management
- Learning delivery methods
- Sales and Marketing
- Data analysis
- Soft skills training
- Patient care and compassion
Certification
- Training of Trainers
- Software Development
- Foundations of Project Management
- Training and Learning Online
- Learning and Development
- Introduction to Microsoft Excel
- Data Analysis with R Specialization
Accomplishments
- Learning and Development Officer of the Month at M-Gas (Number of Times)
- Winner Professional Development Program Module 3
- Lead Trainer Opening M-Gas Resources Tanzania
Languages
English
Proficient
C2
Swahili
Proficient
C2
References
- Millicent Chepkemoi, L&D Manager, Kwetu Nairobi, Curio Collection by Hilton,
0711467273, Millicent.Chepkemoi@hilton.com - George Kiiru Kamau, Global Data & Insights Analyst, Save the Children International, London
0729485045, kamaug8@gmail.com - Roy Dennis Wekesa, L&D Officer, Mövenpick Hotels & Resorts,
0717428479, rroy.wekesa@movenpick.com - Abigail Waeni, Sister, Technical Operator, EABL
0727218649, waeniabigail@gmail.com
Timeline
Training Officer
SunCulture
02.2025 - Current
Learning and Development Officer
M-Gas
02.2023 - 01.2025
Technical Sales Representative
M-Gas
09.2022 - 01.2023
Family Caregiver
Home
01.2020 - 08.2022
Enumerator
Kenya National Bureau Statistics (KNBS)
08.2019 - 08.2019
Research attache
Office of the Controller of Budget
06.2017 - 08.2017
KCSE - Kenya Certificate of Secondary Education
Makueni High School
Bachelor of Science - BSc (Statistics and Programming)
Kenyatta University
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