Evans Mecha
Summary
Dynamic dispatch checker with a proven track record at Platinum Logistics, excelling in customer service and inventory management. Recognized for enhancing operational efficiency and resolving conflicts effectively. A detail-oriented team leader, skilled in quick decision-making and maintaining high standards of accuracy in transactions. Committed to fostering a collaborative work environment.
Skilled Checker with background in verifying goods and services, ensuring accuracy of transactions, and managing customer complaints. Strengths include keen eye for details, strong mathematical skills, and high level of integrity. Previous work has resulted in improved efficiency of check-out processes and enhanced customer satisfaction levels.
Overview
4
4
years of post-secondary education
Work History
Dispatch checker
Platinum logistics
Nairobi , Kenya
03.2026 - Current
- Organized products on pallets for easy access and inventory management.
- Maintained clean and safe work environment following company safety protocols.
- Organized products on shelves for easy access and inventory management.
- Ensuring that the right and correct quantity of our products is loaded into vehicles, and in good condition.
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Resolved customer complaints in a professional manner when needed.
- Scanned customer purchases and worked to streamline transactions.
- Processed payments promptly for customers to exceed productivity standards.
- Wrapped purchased items securely before handing them over to customers.
- Prepared and checked cashier register tills.
- Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
- Issued change, refunds and tickets for returned merchandise according to store policies.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Operated scanning equipment in accordance with established processes and procedures.
- Operated checkout line at store.
- Ensured that shopping carts were available for customers use.
- Verified that the customer had the necessary funds for purchases.
- Processed refunds for worn, damaged, and broken merchandise.
- Resolved customer complaints in a professional manner.
- Inspected returned items for damage before accepting them back into inventory.
- Utilized point-of-sale systems to process transactions quickly and accurately.
- Operated cash registers to complete sales transactions quickly and accurately.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Assisted in stocking shelves when needed.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Provided excellent customer service during all interactions with customers.
- Followed safety guidelines in order to prevent accidents on the job.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Reported any suspicious activity or theft occurring within store premises immediately to management staff.
- Prepared items for outgoing shipments according to company guidelines.
- Participated in training sessions on equipment use and safety practices.
- Communicated discrepancies to supervisors for prompt resolution.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to ensure efficient workflow processes.
- Organized products in designated storage areas for easy access.
- Assisted in maintaining inventory records using warehouse management systems.
- Inspected incoming shipments for accuracy and quality standards.
Education
Bachelor of Arts - Theological Studies
Nairobi Intercultural School of Theology
Nairobi , Kenya 03.2022 - 03.2026
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Inventory management
- Communication skills
- Detail-oriented
- Team leadership
- Quick decision making
- Basic mathematics
- Teamwork and collaboration
- Reliability
Languages
Kiswahili
Native language
English
Proficient (C2)
C2
Timeline
Dispatch checker
Platinum logistics
03.2026 - Current
Bachelor of Arts - Theological Studies
Nairobi Intercultural School of Theology
03.2022 - 03.2026